Voice of Customer Specialist
Our Commercial Excellence & Strategy team plays a critical role in delivering CCEP VoC programme, providing deep analysis, actionable insights, and compelling reporting from key customer touchpoints such as feedback and disruptions.
Your Impact
Reporting to the Process Excellence Lead you'll be the 'Voice of Customer' providing operational and analytical support within the Commercial Excellence and Strategy team. You'll drive continuous improvement initiatives and promote the VoC programme across stakeholder groups, acting as the primary champion for our VoC programme. Your role will also involve collaborating with internal teams to integrate customer feedback into the design and enhancement of processes and initiatives.
Key Responsibilities:
Evolving role in an ever-changing landscape
Innovation role
Bring your Commerce, Sales, Business Admin or general Customer Service qualifications to the fore
FMCG highly desired
About You
An analytical mindset, combined with a passion for continuous process improvement will put you on the right path to success in this exciting role. Your natural ability to influence will create win-win outcomes for both our customers and internal stakeholders.
Stakeholder engagement - comfortable reporting insights
Accurate categorisation of text data
Translate customer needs
Cross-functional collaborator
Customer experience- comfortable with KPI's
Fantastic attention to detail
Your Benefits
You'll get a fantastic package that includes:
Free monthly product allowances to share with family and friends.
8% Kiwisaver and Superannuation options for all permanent employees
Employee Share Program – purchase a part of the business and get your shares matched up to $3000 per year
Access to our wellbeing program, that includes a gym subsidy, proactive healthcare, medical insurance, and EAP helpline.
Great employee experiences including Coca-Cola Christmas in the Park, competitions, conferences, recognition programs, giveaways, and product launches.
Free car parking at all CCEP locations
Our world-famous learning and development program will set you up for future success - who knows where your CCEP career path will take you!
Working at CCEP
We are exceptionally proud to be recognised as one of NZ's Best Employers several years in a row! We are successful because we are passionate, hard-working, and committed to our products, our customers and each other. CCEP is a place where people can grow, be happy and be well in a safe, open, and inclusive workplace. We are committed to equal employment opportunities for all employees and to providing employees with a safe work environment free of discrimination and harassment.
We welcome candidates from a wide range of backgrounds, including individuals with disabilities, unique health or mental health requirements, and/or those who embrace neurodiversity to apply for our roles. If you need any accommodations or assistance during the recruitment process to ensure you can showcase your unique differences, please feel free to inform us in your application.
Applications close 25th November.
We will begin reviewing applications upon receipt. Suitable candidates may be interviewed before the closing date. We reserve the right to fill the position early or close applications if sufficient suitable candidates are identified.
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