Support Officer

Job Description: Kami is seeking a part-time Support Officer to join our team in Christchurch, Canterbury, NZ. As a Support Officer at Kami, you will be responsible for providing exceptional support to our customers and assisting with various administrative tasks. The ideal candidate should be adaptable, energetic, creative, and have strong research skills. Responsibilities:- Respond to customer inquiries and provide timely and accurate support via email, chat, and phone- Assist customers with technical issues and troubleshooting- Conduct research to resolve customer inquiries and provide relevant information- Collaborate with the team to improve customer support processes and procedures- Assist with administrative tasks such as data entry, filing, and documentation- Maintain a high level of customer satisfaction by ensuring all inquiries are resolved efficiently- Keep up-to-date with product knowledge and stay informed about industry trends Requirements:- 2 years of experience in a customer support role or similar position- Strong communication and interpersonal skills- Ability to multitask and prioritize workload effectively- Proficiency in Microsoft Office and customer support software- Adaptable and able to work in a fast-paced environment- Energetic and proactive approach to problem-solving- Creativity and a desire to continuously improve processes Benefits:- Company equipment provided- Paid overtime for additional hours worked- Paid sick leave for when you need to take time off Working Environment:At Kami, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork, innovation, and a commitment to delivering outstanding support to our customers. Equal Opportunity Statement:Kami is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, or religion.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.