StudyLink Officer Outreach - Taranaki Region based in New Plymouth New Zealand Government – New Plymouth, North Island
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.
As a StudyLink Officer you have an important role to play. You will engage and support a range of people with various backgrounds, ages and situations providing them with assistance, tools, and support to access our services.
Every action you take impacts New Zealanders' lives. Our team is responsible for delivering an end-to-end service that incorporates the assessment, processing and review of client information and applications.
What you'll be doing | He aha tau e mahi ana
As the StudyLink Officer Regional Services you will play a vital role in providing comprehensive support to students, offering accurate information, advice, and options regarding financial assistance.
You will assist students in making informed decisions about their financial support, ensuring they are fully aware of their entitlements and available resources. Additionally, you will work to promote Regional Service Delivery and deliver presentations to various audiences, fostering a broader understanding of the services provided.
Key responsibilities include:
Supporting our clients to navigate and resolve often complex situations and queries.
Creating a safe environment for people to explore options and determine what's most important to them.
Empowering whanau to take the lead in developing and achieving their goals.
Building strong relationships and working collaboratively with others to enhance outcomes for our people.
Developing and maintaining relationships with peers and partner agencies to provide and receive support.
This is an excellent opportunity for someone passionate about helping students navigate financial assistance options and supporting them to achieve their potential.
What you'll need to succeed | Ko nga mea ka hiahiatia e koe kia angitu
The ability to work independently and collaboratively with team members to assess client needs and develop tailored support plans.
Experience in a people-centred environment or a previous role where you built connections and made a positive impact in the lives of others.
Strong relationship and negotiation skills, both one-on-one and in group facilitation.
Purposeful: Showing care and warmth, supporting others, and respecting their dignity.
Resilient: Ability to work in a fast-paced and demanding role with dependability and tenacity.
Open: Ability to listen intently and empathise with whanau and their experiences.
Strategic: Supporting whanau to set realistic goals, with strong planning and organisational skills.
Candidates must hold NZ Citizenship or a Permanent Resident visa at the time of application.
Please note: This position requires travel across the Taranaki Region, therefore a full clean driver licence is essential.
Benefits:
A supportive and inclusive environment focused on your growth.
Opportunities to make a real difference in the lives of individuals and communities.
A diverse team that values collaboration and celebrates achievements.
A salary band range from $68,660 - $83,003 with a realistic starting salary from $68,660 per annum.
Take some time to review the position description before applying. This is an important role with the scope to deliver meaningful outcomes for our communities.
How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter, and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at ******
Internal MSD Employees– please apply through your myHR portal at work.
Joining us
Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, care about the wellbeing and success of people, and want everyone to thrive in a supportive and inclusive working environment.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
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