Responsibilities:Shift Leaders are generally responsible for coaching Team Members throughout their shift, to execute operational brand standards and deliver an excellent and friendly guest experience. They set goals, provide job assignments and motivate others, by celebrating successes and providing timely feedback.Support a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersOperational ExcellenceCreate and maintain a guest first culture in the restaurantResolve guest issues and/or conflictsEnsure brand standards, recipes, and systems are executed by all team membersMaintain a safe, secure and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsProfitabilityDrive sales goals and resultsExecute restaurant standards and marketing initiativesEnsure all products are prepared according to brand standardsGuest FocusUnderstand and exceed guest expectations, needs and requirementsDevelop and maintain guest relationshipsDisplay a sense of urgency with guestsSeek ways to improve guest satisfaction; asks questions and follow throughResolve guest concerns by following brand recommended guest recovery processPassion for ResultsSet and maintain high standards for self and others; act as a role modelConsistently meet and/or exceed goalsContribute to the overall team performance; understand how his/her role relates to othersProblem Solving and Decision MakingIdentify and resolve issues and/or conflictsUse the information at hand to make decisions and solve problems; including others when necessaryInterpersonal Relationships & InfluenceDevelop and maintain relationships with other team membersOperate with integrity; demonstrate honesty, treat others with respect and keep commitments
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