Service Manager at Ministry for Primary Industries, Wellington CityJob Title: Service ManagerRole type: Permanent, full timeSalary range: $109,786 to $128,433 depending on skills and experienceThis is a critical role that sits within our Business Technology Information Systems (BTIS) unit in Corporate Services. This team is key to supporting MPI's systems and its internal and external users.Users and areas that rely on our systems include monitoring of Fisheries observers out in the field through to Food Safety certifications for trade.You will be managing priorities as they come in, with a strong focus on ensuring these services are available when the businesses need them. Enjoy the fast-paced environment by thinking on your feet and working in the unknown. Actively problem solve for our customers and reap the rewards of a job well done!Each scenario will present a different challenge enabling you to grow your expertise and find alternative solutions. Work alongside our ICT Business Partners, Infrastructure Services Owners and Vendors in an informative, practical and outcome-focused approach. Actively investigate and analyse business workflows and procedures to identify gaps, risks, and opportunities for improvement which is essential to keeping our systems running efficiently.You have a can-do attitude and a strong customer focus to support our customers across MPI's ICT services and solutions. Ideally, you will have strong experience, at least 2 years, working in a Service Delivery role or similar role.Due to the nature of this role and the response required, this position will be expected to be performed in the office, 5 days a week.You will be able to demonstrate the ability to:Maintain and proactively build relationships both internally and externally.Identify and address ICT operational needs and improvements.Communicate clearly and effectively (both orally and in writing) with a wide range of people in different situations to explain and persuade others.Analyse technical issues and make business decisions with financial impact.Manage queues across multiple mailboxes and prioritise work.Update and produce quality user manuals, FAQs, intranet pages, guidelines and more.Develop and implement communication plans and manage the delivery of professional communications.Ideally, you will have knowledge of the ITIL framework and working within IT Standards.We are committed to being a good partner under Te Tiriti o Waitangi which includes working closely with iwi, hapu, whanau and hapori. We aspire to reflect the diverse communities we serve, so we welcome applications from individuals of all backgrounds, and identities. As an organisation, we are committed to making Manatu Ahu Matua Ministry for Primary Industries a great place to work for all.In your cover letter we'd like to know about you, your values; your interest and motivations for this role; the abilities, strengths, personal attributes and diverse perspectives you will bring to the role and this organisation, which may have also been gained outside of the workforce.Applications close at midnight on Wednesday 20th November
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