Help Desk & IT Support (Information & Communication Technology)
We are carers for Northland's environment and community. Are you one of us?
A few things you should know about Northland Regional Council…
Our work is ultimately about working together to care for our region's incredible environment and many communities, matching our skills and resources with the vision and aspirations of our people. From healthy waters, protecting our native taonga, developing meaningful relationships with tangata whenua, to creating resilient and adaptable communities in a changing climate. Here at the Northland Regional Council your work makes a difference to our community.
Toitu te whenua, toitu te moana, toitu te tangata. If the land is well, if the sea is well, the people will thrive.
The opportunity awaits…
Due to internal movement within the team, we have a fantastic opportunity for someone who is motivated and passionate about providing great customer service and IT support. As the Service Management Coordinator, you will be the first point of contact for our employees when they have IT issues. Your responsibilities will include triaging reported IT issues and requests, forwarding them as necessary, and providing first-level (tier one) support.
This role will be instrumental in helping maintain the security of our core systems along with managing users access through onboarding and offboarding processes. You will be comfortable providing advice and updating process documents to guide best practices and ensure consistent use of systems and data storage.
Building and maintaining effective working relationships with all staff members is crucial in this role. If you are passionate about technology and enjoy helping others, we would love to hear from you!
Do you have what it takes?
We are looking for someone who can bring the following to our diverse talent pool:
2+ years' experience in an IT support role.
Proven experience providing support in a Microsoft environment.
Demonstrated knowledge, experience and understanding of service management, particularly ITIL.
Excellent communication skills that foster working relationships.
Able to explain and write about technical issues in a clear, succinct and persuasive manner to a non-technical audience.
Tertiary or similar qualifications in Information Technology; Microsoft certifications would be an advantage.
We understand that sometimes the right person doesn't 'tick all the boxes'. If you don't fit the mould exactly, but truly believe you can help, then tell us. We'll consider it.
What's in it for you?
Just as you care about your community and environment, NRC cares about you and we are committed to the wellbeing of our people. We celebrate our efforts as a team and recognise every individual for their contribution and dedication to their mahi.
We understand the importance of flexibility, so we're committed to alternative working arrangements for our people. We have a range of flexible work arrangements that we can consider to suit the varied lifestyles of our people.
What's next?
The mahi we do really makes a difference and if you are someone who is motivated to contribute to the management of Northland's environment, please apply. Want to have a korero with us first or just need more information? If so, contact Carol Cottam, our Information Technology Manager (******).
Applications close on 6 September 2024
We review applications as they are received; apply now as the close date may change. Please note we will not accept email applications.
Applicants for this position should have NZ residency/citizenship or valid NZ work visa.
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