We are looking for an experienced Service Desk Support Analyst to join our national Service Desk team, based in our fantastic Wellington office.
You'll be part of a team that is striving to achieve the best possible outcome for all our people and develop skills and knowledge that form the foundation of a career in technology.
The Role
Working as part of a national team, you will act as the first point of contact for technical support, answering support calls via email, phone, or in person.
This is a technical role that will require that you identify, troubleshoot & resolve technical issues and services requests for our users as quickly and as efficiently as possible within the SLA.
You will also assist with the provisioning of laptop computers, user accounts, and other equipment when on-boarding new users or refreshing devices such as monitors, phones, laptops across various systems.
Key Responsibilities Include
Respond to service requests and technical support assistance in person, via phone, or email
Take part in the on-call out of hours roster (every 4 weeks)
Diagnose and resolve technical issues relating to hardware or software issues
Install, update, and support user applications
Provision laptops and related hardware
Log all service desk interactions and document issue resolution using our ITSM system
Maintain accurate asset inventory when assigning equipment or software
Prior Experience And Skills Required
2+ years relevant service desk experience
Education in an ITIL or equivalent experience
Relevant vendor certifications (MCP/MCSE) desirable
Excellent verbal and written communication skills
Patience and a calm, capable manner
Excellent knowledge and in-depth understanding of:
MS Windows 11 Operating system
MS Office 365 suite / applications
Active Directory Users and Computers
Azure & Office 365 Administration
LAN & VPN concepts
TCPIP Networking essentials
Desktop Security
Document management concepts
AV technology (Teams, Zoom, Open UC)
Working At Chapman Tripp
You will enjoy a friendly, supportive and welcoming team and work environment, with lots of learning opportunities
Working with the latest leading-edge technologies
Mobile Phone and Broadband subsidy
Annual Wellbeing allowance and free healthcare
We are a collaborative workplace of smart, passionate and hardworking people, united by a commitment to excellence. Work for Aotearoa New Zealand's largest legal partnership and enjoy a firm which has the resources and structures in place for you to do your best work; as well as people who are caring, inclusive and authentic.
(Please note, only applicants already in NZ with the requisite long-term work rights in place can be considered for this role.)
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