Service Advisor

The Colonial Motor Company Limited – Queenstown, South IslandAs a Service Receptionist, you are one of the main points of contact for our valued customers, assisting them with their automotive service and repair needs and ensuring a smooth and professional experience.This is a busy role and you will be working with a supportive team who backs each other up to ensure every customer who walks into the dealership receives the best customer service.What's in it for you:Competitive remunerationDiscounts on purchase of vehiclesDiscounts on parts and labour at Southern Lakes MotorsAccess to partner business discountsMonday to Friday hoursA comfortable, modern work environment with a great team cultureKEY RESPONSIBILITIESProviding an exceptional customer experienceManaging incoming bookings for service, repairs or WOFMaintaining & managing service reminders and following up with customers by phone and emailManaging accurate invoicing and admin associated with the service departmentSupporting our service teamProcessing warranty claims accurately & promptlyWhat we are looking for in applicants:Excellent customer service and communication skillsA genuine willingness to want to help peopleA team playerSelf-motivation and organisational skillsAbility to manage time and prioritise workloadGood computer and written skillsProblem-solving skillsGreat attention to detail and data entry accuracyInitiative and ability to work independently when requiredDriver's Licence to drive automatic and manual vehiclesAbility to adapt to a busy work environmentThis is a great opportunity to join our team and gain experience in an exciting and busy industry.
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