Mo matou | About usTonui Ake Nei | Thriving Aotearoa is our vision for a future where we work together so that all people and their communities can live the lives they value. We've got an extraordinary team of hugely talented people across New Zealand including our Corporate & Finance group, which provides strategic and operational advice and support across ACC.We have an opportunity to join us as a Senior Operations Administrator, based in Wellington.Mo te turanga mahi | About the roleThis role sits within the Levy Administration team and is primarily responsible for a range of processing activities and technical decisions across varied work streams for our business customers.Your day will include receiving and gathering information from a variety of sources and channels, assessing the information against criteria and making decisions that ensure our business customers have the right information at the right time and that correct classifications are being used.You'll be part of a collaborative and supportive team who value self-development and the exchange of ideas to improve the invoicing experience for our business customers. This is an interesting and fast-paced role, and you'll have plenty of variety to keep you challenged and constantly learning.Mou | About youYou'll have a background in customer service where you have engaged with a wide variety of people who have differing needs and requests. You'll have experience in researching and reviewing business information and proven critical thinking skills.Our business customer base is varied, and some situations are complex, so you'll need to be able to demonstrate strong emotional intelligence and excellent communication skills (both written and verbal).You'll also bring:The ability to interpret, apply and explain complex technical information.A natural ability to quickly learn new systems and processes and a continuous improvement mindset towards both.Initiative, proactive problem-solving skills, and a desire to provide quality customer service that is accurate, consistent, and timely.Sound judgement to be self-managing and the ability to organise your day well and modify plans to meet business requirements.For a detailed position description click here.The indicative salary range for this role is $61,766 - $70,000 with appointment depending on skills and experience and internal relativities. ACC also offers 9% superannuation.We are a diverse, unique, and interesting organisation with plenty of challenge and variety. We can offer experience in areas that you may not have come across before.Mo ACC | Working at ACCWe know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:Employee networks to support our colleagues from diverse backgrounds.The option to explore flexible working that suits your needs and ours.Me pehea te tuku tono | How to applyApplications close Wednesday, 27 November 2024 and can only be accepted when submitted through our ACC Careers Website. Please ensure your application clearly highlights the required skills and experience that are listed above. If you are an ACC employee, please apply with your ACC employee profile. If you encounter accessibility issues when submitting your application, or if you would like further information, please contact ******.
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