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ASD - Airport Services Delivery
Cathay Pacific
Application Deadline
31 Oct 2024
Company Description Let your passion fly! We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Join us and discover just how far you can go!
Role Introduction
We have a 5-month fixed-term (32 hours per week) position in Christchurch Airport for a Senior Airport Lead. This role oversees and supervises the team during an operational shift to ensure our airport operations run smoothly and efficiently, whilst conforming to safety and security standards. The successful candidate must have the flexibility to proactively anticipate changing priorities and have a hands-on approach.
Key Responsibilities
Manage and oversee the Cathay team and Ground Handling Agent (GHA) team dedicated to Cathay flight operations, including conducting flight briefings, and building a motivated and positive team culture
Ensure employees and GHA are equipped with the product knowledge, skills and training to provide the highest possible quality of experience for our customers across all touch points
Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
Promoting and developing a culture of zero tolerance on safety and security incidents
Lead and motivate team on the shift to meet customer service and OTP targets
Continuously drive improvement in operational performance, effectiveness and productivity
Proactively prevent and manage flight disruptions and irregularities
Support and carry out station administration duties as required
Requirements Availability to work shift work, Monday to Sunday
At least 2 years customer service experience, preferably in airlines or airport services
Demonstrable ability to work independently
Self-motivated, builds constructive and effective working relationships
Strong customer service mentality with superior interpersonal and communication skills
Proven experience in motivating, coaching and developing team members
Capability to plan and prioritise a high volume of workload
Self-motivated, reliable and committed leader who enjoys teamwork
Actively seeks continuous improvement and embraces data driven insights
Demonstrated flexibility and adaptability to make effective decisions during airport operations such as disruptions and contingency situations
Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world's Top 10 Global Airlines.
Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.
Personal & Application Information Please apply with a cover letter outlining why you are interested in this role and what makes you stand out from others.
You must have New Zealand work rights and be in New Zealand to apply. Unfortunately we will not be sponsoring any work visas.
Cathay Pacific Airways is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status .
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