Are you a passionate individual with excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!
Europcar is currently seeking motivated and customer-oriented Customer Service Officers to join our Greymouth team on a part-time basis.
Why Join Europcar? A competitive hourly rate + generous incentive scheme. Opportunity to maximise your income based on your exceptional performance with our incentive program. Ongoing training and development. Employee Referral Program - earn $$ when you successfully refer a candidate. Company uniform provided. Generous employee discounts including discounted car rental for staff, family, and friends. Annual flu vaccination, Accor and more! Access to an international brand with opportunities to work nationally and globally. Access to Employee Assistance Program and Calm App - the #1 app for mental fitness. Great culture, working with an energetic, supportive, and high-performing team. Key Responsibilities: Greet customers and assist them in renting vehicles based on their preferences and needs. Process rental agreements accurately and efficiently. Address customer inquiries and concerns promptly and professionally. Monitor and coordinate fleet availability on a daily basis. Achieve or exceed sales targets. Maintain knowledge of current promotions, services, and products to assist with sales efforts. Build strong customer relationships to encourage repeat business and referrals. Detailing and cleaning vehicles to business quality standards. Refuel and transport vehicles. Minimum Requirements: Previous experience in customer service, retail or sales. Strong communication skills and ability to interact with customers. Computer literacy skills required. The ability to work alone and as part of a team. Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays. Valid New Zealand driver's licence with a clean driving record. Current and valid New Zealand work rights. About Europcar Mobility Group: Europcar Mobility Group is a major player in mobility markets and listed on Euronext Paris. Europcar Mobility Group's purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a fleet that is already 'C02 light' and equipped with the latest engines, and which will be increasingly 'green' in the years to come (more than 1/3 electric and hybrid vehicles by 2023).
Customers' satisfaction is at the heart of the Group's ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three service lines - Business, Leisure and Local - which respond to the specific needs and use cases of both businesses, professionals, and individuals.
Further details on our website: note, only shortlisted candidates will be contacted.
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