Remote Web Chat Specialist

Job Description: Univar is seeking a talented Remote Web Chat Specialist to join our team based in Christchurch, Canterbury, NZ. This part-time position is perfect for someone who is looking to utilize their strong communication skills and strategic planning abilities in a fast-paced environment. Responsibilities:1. Respond to customer inquiries and provide support via web chat2. Assist customers with product information, pricing, and order processing3. Troubleshoot technical issues and provide solutions in real-time4. Collaborate with internal teams to ensure customer satisfaction5. Maintain accurate records of customer interactions and transactions6. Stay up-to-date on product offerings and industry trends7. Meet and exceed performance metrics and goals set by the company Requirements:1. Minimum of 4 years of experience in customer service or a related field2. Excellent communication skills, both written and verbal3. Strong strategic planning abilities to anticipate customer needs and provide solutions4. Ability to work independently and prioritize tasks effectively5. Hardworking and resourceful mindset to drive customer satisfaction6. Familiarity with chat software and CRM systems is a plus Benefits:1. Training & professional development opportunities to enhance your skills2. Employee discounts on Univar products3. Gym membership to promote a healthy work-life balance Working Environment:At Univar, we thrive in a culture that embraces change and responds resiliently to challenges. You will have the opportunity to work with a supportive team that values your contributions and encourages personal growth. Deadline to apply: April 23, 2024 Equal Opportunity Statement:Univar is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment where all employees feel respected and valued for their unique perspectives and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.