Remote Chat Support Assistant

Job Description:We are seeking a Remote Chat Support Assistant to join our team at Bristol-Myers Squibb in Christchurch, Canterbury, New Zealand. This part-time entry-level position requires no prior experience, making it perfect for those looking to start their career in a supportive and innovative environment. As a Remote Chat Support Assistant, you will be responsible for providing high-quality customer service and support through our online chat platform.

Responsibilities:- Respond to customer inquiries and provide support via chat in a timely and professional manner- Assist customers with product information, troubleshooting, and inquiries- Collaborate with team members to ensure consistent and accurate responses to customer queries- Maintain a positive and empathetic attitude towards customers at all times- Proactively identify opportunities for improvement in customer service processes and procedures- Work closely with other departments to escalate and resolve customer issues as needed- Maintain accurate and detailed records of customer interactions

Requirements:- Dedicated and confident individual with a passion for providing exceptional customer service- Strong strategic planning and innovation skills to adapt to changing customer needs- Excellent written communication skills with a keen eye for detail- Ability to work independently and prioritize tasks effectively- Proficiency in using chat support platforms and basic computer skills- Ability to work flexible hours as needed

Benefits:- Paid Time Off (PTO) for work-life balance- Retirement plan for long-term financial security- Parental leave for new parents

Working Environment:At Bristol-Myers Squibb, we encourage a spirit of exploration and taking calculated risks for growth. You will have the opportunity to learn and grow in a supportive and inclusive environment that values your unique perspectives and contributions.

Deadline to Apply:April 22, 2024

Equal Opportunity Statement:Bristol-Myers Squibb is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.