Job Description
At Novotel Wellington, it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards but also propel your own career potential in a company that recognises and rewards.
As a Receptionist, your primary responsibilities will include:
Welcoming guests from all corners of the world to our beautiful hotel, growing relationships with new and regular guests.Ensure accuracy and professionalism with information and payments during arrivals and departures.Maintain a logical work sequence, adhering to cash handling and security procedures.Provide valuable local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and rates.Manage guest property with care, ensuring proper documentation for storage.Promote Accor loyalty programmes, contributing to guest satisfaction and brand loyalty.Work closely with a fantastic team, fostering positive relationships with other departments, including Housekeeping, Food and Beverage and Reservations. We are looking for a special someone with a passion for people and providing impressive service to join our front office team on a full time basis. This full time role is working across a rotating 7 day roster, waged at $25.94 per hour.
Qualifications
You will ideally have previous experience as a receptionist in a hotel environment, however not essential. In addition: Exceptional communication skills both written, verbal and non-verbal.You will be an organized individual with a high attention to detail who is also able to take initiativePrevious experience in a Reservations environment is an advantagePrior use of Opera cloud & TARS Database or similar PMS is preferred.A current New Zealand Restricted or Full Drivers licenceAbility to work a flexible roster including mornings, evenings, weekends and public holidaysYou will have NZ residency or be holding a permanent NZ work visa. (immigration visa support or sponsorship is not available with this role)
Additional Information
At the Novotel Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:
Learn Your Way: Dive into our Accor Academy for the ultimate combo of earning and learning!Accor Heartist Benefits: Enjoy discounted perks on Food & Beverage plus accommodation worldwide Dress to Impress: We've got your back with provided and laundered uniforms.Fuel Up: Daily staff meals are on us while you're on duty.Accor's Parental Leave Scheme: Supporting you in all stages of life.Celebration Time: Join in on staff celebrations and get recognised for your tenure.Employee Assistance Program: Your go-to support for all things work and beyond.Join us at Novotel Wellington, where your career journey is as exciting as the destination!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS