Product Manager – Customer

Details of the offer

Add expected salary to your profile for insightsLead the development of innovative customer-facing products, driving success and enhancing resident experiences while overseeing product evolution and growth.Shape the Future of Customer Experience: Lead the development and launch of innovative products that transform resident and customer journeys, delivering exceptional outcomes while driving meaningful value for our organisation.Collaborative and Purpose-Driven Environment: Work closely with cross-functional teams across Marketing & Sales, Technology, and Innovation, as well as customers and external partners, to bring visionary ideas to life and make a tangible difference.Opportunity to Innovate and Lead: Take charge of product strategy and end-to-end execution, identifying and developing new opportunities that enhance customer satisfaction, strengthen the organisation's competitive edge, and build the future of retirement living.About Ryman HealthcareAt Ryman, we believe the measure of a full life is one that gets richer with age.Ryman Healthcare is a leader in retirement living and aged care.
Our driving purpose is to enhance freedom, connection and well-being for people as we grow older.
We own and operate 49 villages in New Zealand and Australia and we employ approximately 7,700 team members across a range of different sectors.
Additionally, we are proud to be the first healthcare company to receive the Wellbeing Tick.At the heart of our business, everything we do must be 'Good enough for mum and dad.
'What will you do?In this role, you will lead product strategy, evolution, and adoption, ensuring physical and digital offerings are both profitable and deliver exceptional outcomes.Collaborating with the broader Customer & Technology team, Operations teams and spending plenty of time with our residents and future customers, you'll draw on your product leadership and design thinking experience to uncover and execute new opportunities that enhance the customer journey and strengthen our value proposition.Key responsibilities include:Lead the product vision and roadmap for customer-facing products, aligning them with the overall business strategy and customer needs.Identify and prioritise new product opportunities, with a focus on creating innovative solutions that will deliver significant value to customers and the organisation.Oversee the full product lifecycle from ideation to launch, ensuring that all physical and digital products are user-centred, meet market demands, and offer competitive advantages.Collaborate with design and technology teams to ensure that product features are optimised for functionality, usability, and scalability.Conduct market research and competitor analysis to identify trends and potential opportunities for product innovation.What's in it for you?If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you!In addition, a career at Ryman offers:Additional wellbeing leave and flexible working arrangementsAccess to over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retailSocial club events, furry Fridays (bring your dog to work), free yoga classesWho are you?You have demonstrated leadership experience in product management with a track record to meet business requirements in managing complex environments and delivering strong commercial outcomes.You have exceptional communication skills and demonstrate the ability to build valuable relationships, both internally and externally.You value people and kindness, and are passionate about learning and delivering excellent results.You strive for excellence and constantly look for ways to exceed expectations; delivering a high-quality service at speed will be second nature.You believe in the value of strong, positive, trusting teams who work together as one.As a resilient person, you keep going, even when there are bumps in the road and you show composure under pressure.If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you!At Ryman, we support an environment where everyone feels welcome to be themselves.
We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.Applications will be reviewed as they are received and interviews may take place prior to the close date.
This means we reserve the right to close a job ad before the advertised close date.
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Nominal Salary: To be agreed

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