He Waka Eke Noa | Creating Great Together Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. We help some of NZ's most innovative entrepreneurs and are deeply proud of the work we do to support and nurture small businesses. If you can imagine a better future, let's find a way! The Partners- Small Business team are on the lookout for talented individuals across New Zealand to join our team, exceed customer expectations and grow our market share. As a member of our team, you'll have the opportunity to not only showcase your talents, but also grow professionally with the help of a supportive and committed team. You'll be working with some of our more complex small business customers, responsible for managing and growing that portfolio, as well as enhancing our partnerships with those customers. You will be able to help our Small Business customers achieve their goals, while also being out in market building relationships with future BNZ customers. Key Responsibilities Manage a portfolio of new and existing small business customers, with the goal of enhancing customer satisfaction and credit risk profile. Be a trusted partner for clients by demonstrating an understanding of their business. Understand BNZ specialist offering and refer customers as appropriate. Create and maintain a proactive and structured call cycle and frequent contact with all customers. Ensure you are aware of industry activities and maintain strong networking relationships with market advocates. Opportunity Highlights The great thing about this role is that you're front facing with our small business customers, and you'll see first-hand the tangible difference we make by helping them to unlock the full growth potential in their business. We need someone who is motivated by connecting with new opportunities - not afraid to put themselves out there or pick up the phone to see how we can help. You'll be seen as a "trusted advisor" and build confidence by demonstrating your ability to work effectively and efficiently in supporting them meet their financial goals. Required Attributes Proven lending experience and an understanding of business financials is essential to this role. You'll also demonstrate business development or previous experience acquiring new business. Being a Partner role, it is essential that you can demonstrate where you have successfully managed customer relationships and work effectively within a team, and you'll enjoy getting out into the small business community and forging long lasting relationships with new and existing customers. Work Environment This role can be based out of any of the BNZ Partners Centres across Auckland, Tauranga or Wellington. We want the successful candidate to connect with their local Partners Team, so there is an expectation to be based from a Partners Centre a minimum of 3 days per week, with the remainder from a branch. This is not a remote working role. Team Culture We truly align with the BNZ values - To serve customers and serve them brilliantly. We're passionate about what we do, we're a hard-working team where we need to deliver results. It is a fast-paced environment, so if you enjoy being busy and you're self-motivated, this might be the opportunity for you! Nau Mai ki te Peke o Aotearoa | Come to the Bank of New Zealand If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it. Please note applications for this vacancy close end of day, Friday 25th October 2024. Job Details Reference #: 147533 Posted on: 14 Oct 2024 Location(s): Auckland, Tauranga, Wellington Expertise: Account Mgmt/Sales, Small Business, Customer Service, Credit Risk, Credit Systems Application Process If this is your first time applying for a job at BNZ, it involves a simple two-step process: Registration: Create a user account, and upload your CV and desired employment criteria. You can login anytime to update your details and track your job application status. Application: Complete a quick job-related questionnaire. If you apply for future roles, you'll only need to complete the second step. Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. After You've Applied Depending on which role you have applied for, our recruitment process may vary slightly, but in most cases, will involve the following steps: You'll receive an email acknowledging your application. Our recruitment team will review your application and get back to you within 1-2 weeks of the job closing. If shortlisted, you may be asked to complete some testing relevant to the position you have applied for, and/or be invited to complete a phone or video-based interview. If you're invited to complete a digital interview as the next stage of your application we'd love you to embrace it. Digital interviews allow more people the opportunity to demonstrate their abilities to the hiring manager in a new and innovative way giving you a better chance of securing your dream role. Relax, be yourself and don't worry, we all feel a bit awkward in front of the camera. If successful, you'll move through to the interview stage which may include a two-stage individual interview, or a group-based assessment centre. Please note, some roles may also require you to complete psychometric, verbal, numeric, and abstract reasoning tests during the recruitment process. #J-18808-Ljbffr