22.5 hours per week between Monday and Friday. Exact hours and times to be discussed with successful candidateWe are driven to ignite financial possibilities for our customers, communities and for the whole country. As the Customer Service Representative, you will support our valued customers with their banking needs, including but not limited to, online banking queries, assisting with bank card queries, and general banking enquiries such as bank statements. You will be the first point of contact for our face-to-face customers that enter the branch and will provide a refreshing and positive experience every time. You will also support the bank to grow business by identifying customer needs and referring them to the appropriate people to assist with their financial requirements.Na tau rourou | What will you bring?2+ years of solid administration and customer service experiencePrior banking (or similar industry) experience preferredA genuine desire to help people and willing to go the extra mileGreat communication skills and highly organised with immaculate attention to detailTech savvy – able to assist our customers with our digital platformsYou have a smart approach to problem-solving, and a knack for uncovering your customers' unexpressed needs.As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, and lifestyle benefits in the market along with:4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your bestAdditional purchased leave options up to 4 weeks per yearBanking benefits, insurance discounts and superannuation schemeCareer growth – we promote internal capability; we have programmes that recognise star performersGenerous parental leave – and top up government paid parental leaveSchool holiday subsidy - help you balance work and family during school holidayEnvironmental and community care programmesKo matou tenei | Our OrganisationAt Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!Apply today with your CV and Cover Letter.The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
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