Job Description Pae Arahi o– Te Kooti Whenua - Maori Land CourtPosition Base Flexible – Rotorua or WhanganuiPermanent Full Time Te ahuatunga a Te Kooti Whenua Maori/About the Maori Land Court"Kia tu hei Kooti Whenua Maori e tawharau nei i te pae tangata, i te pae whenua, i te whare korero.""To be a Maori Court that provides a shelter for the people, their land and their korero."We are a Court of record.
Te Ture Whenua Maori Act 1993 (our Act) recognises the significance of whenua Maori as a taonga tuku iho of special significance to Maori.
Our role is to provide a Court service for owners of whenua Maori, their whanau and their hapu.We are striving to be a tikanga based workplace and we look to live our tikanga values every day:Whakamana - Respect Whakamana is a process of mutual respect and understanding.
A whakamana process will help the Ministry engage well with Maori communities, with the intent of these engagements based on positive impact and high trust.Ko te tohu o te mana ko te whakamana - The measure of your mana is in how you enhance the mana of others.Toka Tu - Integrity Toka Tu (Moana) means to be solid and firm in our foundations, to be never wavering.
To work and engage with integrity.
Kia toka tu moana - Be steadfast like a rock in the oceanAkina - Service Akina means to encourage.
Therefore, it is about doing what needs to be done without praise or the need to be recognised.
Kia manawa titi To have the heart of the muttonbirdEke Panuku - ExcellenceEke Panuku means to successfully overcome.
Therefore, it is about going above and beyond to pursue excellence in all we do for the people we serve.
Kaua ma te waewae tutuki engari ma te upoko pakaru Don't be discouraged by little setbacks, fight to the bitter endFor more information on what we do go to https://maorilandcourt.govt.nz Te Haeata/The OpportunityIf you are a leader of leaders with extensive operational experience and knowledge, who is looking to lead teams that are passionate about delivering great customer service to support whenua owners, then we are wanting to hear from you.Pae Arahi are responsible for delivering nationally consistent services across their kahui with a key part of the role leading and developing teams.As the leader of the regional service delivery team, you will be responsible for ensuring the delivery of high-quality customer service that supports our customers to achieve the aspirations they have for their whenua.
You will be responsible for leading the delivery of nationally consistent service including addressing any variations contributed by your team and driving customer-focused delivery to maintain a high-quality customer experience.You will work collaboratively to allocate resources across different sites, ensuring the successful execution of the overall service experience.
A key part of your role will involve fostering an environment that encourages the use of Te Reo and the integration of Tikanga practices and protocols, ensuring cultural inclusivity in service delivery.In addition to overseeing the quality of service, you will implement regular performance monitoring and use data to create action plans for continuous improvement, aligning with nationally consistent performance metrics.Strong leadership is essential, and you will provide visible, hands-on guidance to team managers and staff, fostering a culture of accountability and performance.
Setting clear, measurable, and achievable goals, you will regularly measure business performance against goals to drive improvements in both customer service and satisfaction, financial sustainability, and operational excellence.
You will also identify and address any potential risks and issues across operations.
Your focus will also be on employee development, promoting coaching and growth while reinforcing a culture of continuous improvement.Building strong relationships with external stakeholders, the judiciary, and key user groups is also critical to maintaining a cohesive and effective service environment.
O pukenga/Skills and ExperienceTo be successful in the role you'll need:Nga Kaupapa MaoriCompetence in, or a willingness to become competent in, Te Reo MaoriAn understanding of the principles of the Treaty of WaitangiSenior management experience, in a customer service, service delivery environmentA tertiary qualification (or equivalent experience) desirable but not essentialThe ability to read, understand and interpret complex documents, including legislation, financial, numerical and business information.Experience managing and developing leadersExperience establishing a high-performing cultureProven leadership skill in a fast-paced, visible or public environmentKnowledge of the NZ justice and courts systems is desirable but not essentialExperience in change management and leading through change.
Mo matou/About us At Te Tahu o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.Joining Te Tahu o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.
Nga painga o tenei wahi mahi/What's great about working hereWe offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be.
These include:4.6 weeks holiday leavean online professional development portalaccess to a variety of inclusive and proactive networksSee our full range of benefits here.With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.
Utu a-tau/SalaryThe appointing salary for this role will be between $128,129 and $179,192 based on skills and experience.
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