Operations Engineer, AWS Managed ServicesJob ID: 2679814 | AWS EMEA SARL (UK Branch)Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Managed Services team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.OverviewThe AWS Managed Services team is seeking engineers that enjoy solving problems, working with customers and have a strong technical background in infrastructure and cloud management. Our customers are diverse and so are their requirements. Do you have experience as a Systems Administrator working with Linux, Unix or Windows, and understand the advantages of working in a highly distributed virtual environment? Can you read and troubleshoot code snippets? If you fit the description, you might be the person we are looking for!You will be surrounded by people who are smart, passionate about cloud computing, and believe that world-class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:Learn and use ground-breaking technologiesTroubleshoot application deploymentsRecreate customer issuesBuild proof of conceptsApply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Build and maintain CloudFormation templates, Chef cookbooks and shell scripts to automate and deploy AWS resources and configuration changes.Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teamsDrive customer communication during critical eventsWrite tutorials, how-to videos, and other technical articles for the AWS customer communityWork on critical, highly complex customer problems that will span multiple AWS servicesKey job responsibilities- Must be a UK National capable of acquiring and maintaining a high-level UK Gov Security ClearanceA day in the lifeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.About the teamDiverse Experiences. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, Physics or equivalent industry experience.- 1+ years of experience in managing full 3 tier application stacks from the OS up through custom applications- Relevant work experience in Linux or Windows systems administration- Experience with virtualization technologies (Hypervisors, VMware, Xen).- Excellent oral and written communication skills and Strong customer focus- Ability to juggle many tasks in a fast-moving environmentPREFERRED QUALIFICATIONS- Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)- Experience in cloud technologies (preferably AWS)
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