We are looking for a reliable, enthusiastic, motivated person with great management and people skills to fill our Operations Manager position at our busy business in Christchurch.Location: Based in ChristchurchReporting to: DirectorOur company is a successful well-known Mobility Transport Services in the Christchurch and wider region. We have built the company on friendly customer service, efficient speedy pick-up and drop client with competitive pricing. We are focused on expanding market share in the Mobility Transport Services area markets. We are looking for a talented, experienced and enthusiastic Operations Manager to lead this journey.You will be a key conduit the business, delivering essential messages and strategies that drive everyone toward a shared success.Key Responsibilities:Managing drivers and efficient route planning for jobsPreparing/overseeing all bookings by customersEnsuring that all customers are pick up and drop in a timely mannerEnsuring all material is processed in a cost-effective mannerIdentify new business and opportunities to drive growth and profitabilityDrive the profitability and sustainability of the businessHands on approach to acquire new clients and customersDevelop a network of contacts to attract new market opportunitiesMarketing the business in a positive light to gain new businessStrong focus on long term value and customer satisfactionResearching new innovative technology and more efficient ways of performing our servicesEnsuring all staff are performing their roles safely and adhering to Health & Safety practicesEnsure all Car and van are serviced timely and well maintainedReporting and analysis provided to Director in a timely mannerKeep the Director fully informed of all aspect of the operations and business in a transparent and no surprises environmentDriver daily run sheets of pickups/drop-offs – dispatching jobsWorking out with the drivers for most efficient pickup/delivery of customersDealing with customer phone and online bookings with other health centre or Rest HomesReceiving payment for services and monitoring collectionFocus on marketing and networking to increase client base and increase revenueDeveloping new opportunities for working with other Rest homeFollowing up on accountsThe day to day management and safety at the workplaceStaff management, training, rostering and hiringCreating and maintaining a positive work and staff environmentCash handling, basic record keeping, processing and following up on invoicesAnswering the phones and responding to emailsManaging bookingsDaily management of office and suppliesConduct regular site visits for quality assurance and relationship building for stakeholder inside and outside Canterbury.Train the teams on company standards, operations, and contract complianceMaintain contract knowledge and apply adherence to specifications and operational standardsAct as the primary point of contact, ensuring the business alignment with company messaging and goalsEnsure H&S guidelines are met across sitesSkills and Experience Needed:Previous experience in the hand to hand managerial experience and a manage a team of over 15 staff include contract driverStrong operations and audit/ compliance experienceEffective communicator with high emotional and cultural intelligenceExcellent organisational and planning skills, with a detail-oriented approachConfidence in administering business methodology and best practicesProven people skills to manage diverse personalities within franchisee teamsApplicants should have:A friendly, outgoing personality and love working with peopleA high standard of customer serviceExperience working in, maintaining and managing a similar operation an advantageFluent written and spoken EnglishHigh level of personal presentation and hygieneHonest, trustworthy and reliablePunctual with good time-keepingAble to maintain clear, accurate and up to date recordsAble to operate to set targets, standards, follow procedures and guidelinesTrustworthy and can work without supervisionMotivated to grow the business and expand market shareIntermediate knowledge of Microsoft Office (excel, word, outlook)Attention to detail to invoicing and calculating overcharge amountsTeam player and working collaboratively with management who are remoteStrong focus on customer service and providing the best serviceHas their finger on the pulse of everything going on within the businessQualifications/Experience required for this position:At least three years of experiences in managing a teamExperience in the managing a similar operationA degree in Management require for this positionValid New Zealand work permitDays of Work: 6 days a week .Ability to work flexible hours, including evenings and weekends and flexible in terms of some time being spent away from Christchurch and on occasion, working non-standard hoursRemuneration: A minimum of salary of $28 per hour and a minimum of 35 hours per week.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as an operations manager? How many years of people management experience do you have? Do you have customer service experience? Do you have previous invoicing experience? Do you have a current Police Check (Criminal Record Check) for employment? Are you willing to undergo a pre-employment medical check? Have you completed a qualification in management?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as an Operations Manager
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