**Job Title: Online Live Chat Specialist**
**Company: Baker Hughes**
**Location: Dunedin, Otago, NZ**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Application Deadline: ******** **
**Job Description:**
Baker Hughes is seeking a dynamic and dedicated Online Live Chat Specialist to join our team in Dunedin, Otago. The ideal candidate will possess a blend of technical proficiency and exceptional interpersonal skills to provide outstanding support to our customers through live chat channels. This is a part-time position requiring an individual who can manage their time wisely while confidently handling customer inquiries.
**Key Responsibilities:**
- Engage with customers through live chat, delivering timely and effective responses to inquiries regarding Baker Hughes products and services.
- Utilize internal databases and resources to provide accurate information and solutions to customer questions.
- Monitor chat channels and prioritize inquiries to ensure a seamless customer experience, displaying excellent time management skills.
- Collaborate with team members and other departments to resolve customer issues and improve service delivery.
- Adapt to increasing chat volumes during peak hours while maintaining a friendly and professional demeanor.
- Collect and document customer feedback to help refine service offerings and improve operational processes.
- Assist in training and mentoring new team members to foster a cohesive team environment.
- Stay updated on new products, promotions, and industry trends to provide informed recommendations to customers.
- Uphold company policies and customer service guidelines during all interactions.
**Requirements:**
- A minimum of 4 years of experience in a customer service role, preferably in an online chat environment or tech support.
- Exceptional written and verbal communication skills, with an ability to articulate technical information clearly and concisely.
- Proven track record of effective time management, with an ability to handle multiple inquiries simultaneously without compromising service quality.
- Strong teamwork skills, with a willingness to assist colleagues and foster a supportive work atmosphere.
- A dedicated personality with a confident approach to customer interactions and problem-solving.
- Proficiency in using customer service software and chat platforms, with a basic understanding of troubleshooting technical issues.
- Availability to work flexible hours, including evenings and weekends, as required by business needs.
- Knowledgeable in the oil and gas industry, or a related technical field, is a plus.
**Benefits:**
- Paid Time Off (PTO) to ensure work-life balance.
- Retirement plan to help you secure your financial future.
- Gym membership to promote your health and well-being.
**Working Environment:**
At Baker Hughes, we emphasize building strong connections among our employees, treating each other like an extended family. We value collaboration, open communication, and a supportive environment that empowers every team member to thrive.
**Equal Opportunity Statement:**
Baker Hughes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.