Online Account Support Officer

Job Description:Tech Data is seeking a part-time Online Account Support Officer to join our team in Christchurch, Canterbury, NZ. As an Associate Level employee with at least 4 years of experience, you will play a crucial role in providing support to our online account customers. Responsibilities:- Manage online customer accounts, ensuring customer satisfaction and resolving any issues that may arise- Assist customers with product inquiries, orders, and delivery tracking- Conduct research on market trends and competitor offerings to provide strategic insights- Collaborate with sales and marketing teams to maximize customer engagement and retention- Negotiate with customers to ensure mutual benefit and long-term relationships- Provide training to customers on using our online platform effectively- Assist in the development of online marketing campaigns to drive sales and increase customer engagement Requirements:- Energetic and dedicated personality traits- Strong negotiation and research skills- Excellent communication and customer service skills- Proficiency in Microsoft Office and online account management platforms- Ability to work independently and in a team environment- Previous experience in online account management or customer support is preferred- Knowledge of the technology industry is a plus Benefits:- Medical coverage- Training & professional development opportunities- Parental leave options Working Environment:At Tech Data, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive and collaborative workplace leads to increased productivity and employee satisfaction. Deadline to Apply: ******** Equal Opportunity Statement:Tech Data is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.