Job Description National Registry OfficerPermanent Full TimeWellington based Te Haeata/The OpportunityAt the Ministry of Justice, we put our customers at the forefront of everything we do.
Our Contact Centre team are the first point of contact for everyone phoning the Ministry nationwide.
This team is the first point of contact for anyone calling the Ministry, from wondering what time their local court opens, queries about Jury Duty to questions about upcoming hearings.
All our calls are unique, with every touchpoint in this team viewed as an opportunity to help people.
We do so one-call at a time with respect and kindness at the forefront.
O pukenga/Skills and ExperienceNo candidate will meet every single desired qualification.
If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!Strong interpersonal and problem-solving skillsAbility to interpret complex and wide-ranging information to provide consistent and accurate information and advice to a wide and diverse customer demographic, in a clear and confident mannerAbility to gather relevant information quickly and distil into appropriate advice, options and solutions to resolve enquiries successfully in first call and with 'one touch'Ability to remain calm and professional under pressure and within a busy and often unpredictable work environment Mo matou/About us At Te Tahu o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.The National Registry a friendly and diverse group, and we are all great communicators and relationship builders.
This comes across in a strong team culture, where we are fun and supportive of one another, while still being focused on delivering stellar customer service.
We encourage and inspire our teams through energy, enthusiasm, integrity and a consistent focus on what is important - excellent customer service.Joining Te Tahu o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.
Nga painga o tenei wahi mahi/What's great about working hereWe offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be.
These include:Contributions to prescriptions for glassesOnline professional development portalAccess to a variety of inclusive and proactive networks, including Pacifica, Maori, Rainbow and Women's.Free and confidential counselling sessionsSee our full range of benefits here.With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.
How to get your foot in the door?As part of our process we will run an assessment centre via teams.
During this assessment centre we will talk to you about the role, run a group exercise and conduct a role play assessment of you taking a call.If progressed from assessment centre we will run interviews that may be run in person or via teamsSalary between $58,729- $80,794 dependent on skills and experience, appointing salary likely between $58,729- $68,654.Working hours from 8.00am-5.00pm, Monday – FridayAnticipated start date –3rd February 2025.
Tono mai/Apply