Make an impact with NTT DATA
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Your day at NTT DATA
About the Role
The MS Engineer (L3) is responsible for ensuring the client's IT infrastructure and systems are optimized. The primary role is to prepare software applications for efficient and error-free deployment within an organization's IT infrastructure.
You will create installation packages that encapsulate all the necessary files, configurations, and dependencies required for the application to function seamlessly on end-user machines. You will assess compatibility with various operating systems and configurations, conducting rigorous testing to identify and resolve any issues, conflicts, or errors that might arise during installation. Additionally, you will maintain clear and comprehensive documentation, including installation guides and configuration instructions, which aids end-users and IT support teams in the deployment process and troubleshooting efforts.
By ensuring the correct packaging and distribution of software, you will contribute to the stability and security of the organization's IT environment while enabling end-users to access and utilize essential software applications efficiently.
What you'll be doing
We are looking for an MS Engineer (L3) to join our team in Wellington.
You should have sound technical knowledge of software and scripting languages to resolve complex packaging and installation issues while maintaining NTT's packaging standard.
Key Roles and Responsibilities:
Prepare software installation packages for various applications, ensuring compatibility with the organization's operating systems, deployment tools, and security compliance.
Test, identify, and resolve compatibility issues, conflicts, or errors. Verify that software installations are successful, and applications function correctly.
Develop clear and comprehensive documentation for packaged applications, including installation guides, release notes, and configuration instructions.
Plan and execute software deployments, ensuring processes are efficient and minimize disruptions.
Manage version control for packaged applications to track changes, updates, and patches.
Follow industry standards and best practices for software packaging to ensure consistency and compatibility across applications.
Provide regular reports and updates on packaging projects' status and progress to management and relevant teams.
Utilize strong problem-solving skills to identify and address packaging challenges effectively.
Perform operational/packaging tasks and resolve issues as agreed with clients in a timely manner and within agreed SLA.
Identify problems and errors before they impact a client's service.
Proactively update and upgrade applications in the client environment and manage work queues.
Proficiency in scripting languages like PowerShell or batch scripting is required to automate repetitive packaging and deployment tasks.
Knowledge, Skills and Attributes:
Attention to detail.
Ability to communicate and collaborate effectively with other IT professionals, application owners, and end-users.
Ability to work across different cultures and social groups.
Strong planning skills to account for changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Minimum Experiences:
2-4 years of application packaging experience.
Experience using deployment tools such as SCCM/Intune.
Experience working with group policies, Intune policies, certificates, database, and license configurations.
Experience using packaging tools like PACESuite, Event Viewer, MSI Verbose Logging, ProcMon, Dependency Walker, AppCompat Toolkit, and remote debugging tools.
Experience using Microsoft Entra ID and Intune.
Experience supporting Windows 10 & 11 environments.
Familiarity with Microsoft Defender.
Familiarity with virtualization tools like App-V, ThinApp, Microsoft Azure AVD.
Familiarity with GitLab for automation and scripting.
Familiarity with ticketing tools, preferably Service Now.
Familiarity with Office 365 and Exchange Online.
Familiarity with PatchMyPC is an advantage.
Knowledge in MAC application packaging and DevOps is a bonus.
Excellent communication skills to convey technical information to clients.
Minimum Qualifications and Advantageous Certifications:
Diploma, degree, or relevant qualification in IT/Computing/Networking (or demonstrated equivalent work experience).
Relevant application packaging and deployment certifications, ITIL certification, Intune and Azure certifications.
Additional Note:
Be eligible to work in NZ (have current NZ work visa, residency, or be a citizen).
Workplace type: Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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