Join EastCare Health Clinic, Where Care Comes First!
ABOUT US:
Eastcare Health in Aranui is a welcoming, family-focused general practice dedicated to providing accessible, high-quality care to the community. With a team of compassionate doctors and nurses, Eastcare Health offers a range of services, including GP consultations, ACC assessments, diabetes support, cervical smears, smoking cessation, sexual health, and wound care. Their unique wellbeing team—comprising a Health Improvement Practitioner, Health Coach, and Support Worker—provides free, same-day support for enrolled patients, addressing mental, emotional, and physical health needs. Join a clinic where patient care and community well-being come first!
WHY JOIN US?
Make a meaningful impact in healthcare.
Join a dynamic and supportive team.
Develop your skills and grow within our organisation.
Contribute to a diverse and inclusive workplace.
Competitive compensation and benefits.
Car Park provided.
Penal rates are applicable for evening shifts and weekends.
WORKING HOURS:
The clinic is open from 8:00 am to 5:30 pm Monday to Friday. The Medical receptionist will be required to work permanent part-time assignment across these operational hours.
KEY RESPONSIBILITIES:
Reception Professionally greet and assist patients and visitors.
Efficiently manage patient flow.
Handle phone calls, messages, and appointments accurately.
Provide courteous assistance and escalate inquiries when necessary.
Keep patients informed about wait times and emergencies.
Monitor and promptly address patient needs in the waiting room.
Accounting Accurately handle patient invoices and claims.
Process payments and manage banking tasks.
Complete various forms and maintain document accuracy.
Privacy and Security Maintain patient confidentiality and adhere to security protocols.
Comply with all health and safety procedures and protocols.
KEY SELECTION CRITERIA:
Qualifications, Skills, and Knowledge
Post-secondary qualification (Desirable).
Experience in medical reception or administration (Desirable).
Customer service background, Kiwi Host or similar training (Advantageous).
Excellent customer service, communication, and numerical skills.
Experience with cash handling and payments.
Experience working in fast-paced and high-demand environments.
Personal Attributes
Culturally capable and sensitive to diverse needs.
Demonstrates empathy, tolerance, and understanding, especially with distressed patients.
Effective time management and adaptability.
Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.
Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Maori, Kawa Maori, and Te Tiriti o Waitangi.
Other Requirements
Proof of legal right to work in New Zealand (Essential).
NZ Driver's license (Desirable).
HOW TO APPLY:
To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.
Only individuals with working rights in New Zealand will be considered for the selection process.
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