Your role will include managing allocated client relationships in a positive manner, developing new business to achieve set targets, providing marketing support in terms of implementing marketing initiatives, and providing digital marketing support for clients.
This role also includes working with digital marketing tasks ranging from social media to larger scale digital marketing campaigns. You will deal with multiple clients on a day-to-day basis, providing an industry-leading experience to clients to enable the creation of awesome digital experiences.
Responsibilities Our customers are at the centre of everything you do, and providing a great customer experience is critical.
Account Management Becoming the main point of contact for clients you manage Maintaining close, effective working relationships with key account customers Providing a great customer experience, every time Managing project budgets, and ensuring work done is on budget and on time Providing day-to-day support to clients Providing support to other business units for internal projects Ensure service level agreements are achieved for all clients Graphic Design Designing any required content for campaigns you manage Update websites as needed Generate new client conversions to achieve set targets, both internally and for our clients Achieve targets for new sales Assist with managing the brand for the business and for our clients Coordinate and assist with developing all marketing activities for the business as per the business plan Monitor market trends in the industry and report back to the managing director Develop and implement strategies to maximise and enhance opportunities for the company and our clients Reporting Understand and report on client accounts and campaigns Complete and provide reporting for weekly/monthly sales report Provide reports to the managing director as required Administration Provide administration support to the business as required General Obligations Promote a safe and healthy workplace by undertaking responsibilities as outlined in health and safety policy and procedures Demonstrate the core values of the company, by being honest and open, professional, respectful and 'walking the talk'. Deliver great customer service by always listening to the customer, consulting and acting professionally. Work well with other members of the team in a positive and respectful manner at all times Any other relevant duties as per the Managing Director Requirements A tertiary qualification in marketing or graphic design (or related disciplines) is not compulsory, but will be considered an advantage. Experience in use of Microsoft Office applications (Excel, Word, Visio, Access, PowerPoint Outlook) Effective customer relationship management skills. Proven sales and/or marketing skills The ability to communicate effectively in writing and verbally with people at all levels, and externally. The ability to work well as part of a team as well as to be self-motivated and work autonomously Great written and verbal English skills i.e. you can send a professional email without grammatical or spelling errors, and can answer a phone confidently #J-18808-Ljbffr