Live Chat Manager

Job Description:We are looking for a dynamic and experienced Live Chat Manager to join our team at Reynolds American in Dunedin, Otago, NZ. As a mid-to-senior level professional with at least 7 years of experience, you will be responsible for managing our live chat platform and ensuring exceptional customer service and support.

Responsibilities:- Oversee and manage the live chat platform, including responding to customer inquiries in a timely and professional manner- Train and supervise a team of live chat agents to ensure high-quality customer interactions- Monitor chat performance metrics and make data-driven decisions to improve customer experience- Develop and implement strategies to increase customer engagement and satisfaction through live chat- Collaborate with other departments to address customer issues and provide seamless support- Stay up-to-date on industry trends and best practices in live chat management

Requirements:- 7+ years of experience in live chat management or customer service- Hardworking and passionate about providing excellent customer service- Strong attention to detail and negotiation skills- Excellent communication and interpersonal skills- Ability to work well under pressure and in a fast-paced environment- Experience in training and supervising a team of employees- Bachelor's degree in a related field preferred

Benefits:- Company-provided equipment for remote work- Gym membership- Paid Time Off (PTO)- Opportunities for professional development and advancement

Working Environment:At Reynolds American, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a positive attitude towards challenges. As a Live Chat Manager, you will have the opportunity to make a real impact on our customer experience and contribute to the success of our company.

Equal Opportunity Statement:Reynolds American is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.