Live Chat Associate - Work From Home

Job Description: Sanmina is seeking a skilled Live Chat Associate to join our team in Dunedin, Otago, NZ. This is a full-time remote position at the Associate level, requiring a minimum of 3 years of experience in a similar role. The ideal candidate will be resourceful, resilient, possess strong decision-making skills, and have excellent communication abilities. Responsibilities:- Provide exceptional customer service and support through live chat interactions- Respond to inquiries, resolve issues, and provide product information in a timely and professional manner- Collaborate with the sales and marketing teams to generate leads and drive conversions- Document customer interactions and feedback to improve service quality- Stay informed about company products, services, and policies to accurately assist customers- Utilize problem-solving skills to address and resolve customer concerns effectively- Meet or exceed performance goals related to response times, satisfaction ratings, and productivity metrics Requirements:- 3+ years of experience in customer service or a related field- Strong decision-making and communication skills- Ability to work independently and in a team environment- Proficient in using live chat software and CRM platforms- High level of attention to detail and accuracy- Flexible schedule to accommodate varying work hours- High school diploma or equivalent required; Bachelor's degree preferred Benefits:- Relocation allowance for eligible candidates- Medical coverage for you and your family- Ongoing training and professional development opportunities- Generous compensation package Working Environment:At Sanmina, we strive to cultivate a sense of ownership and responsibility at every level of our organization. We value transparency, collaboration, and continuous improvement in all aspects of our work. Deadline to Apply: April 6, 2024 Equal Opportunity Statement:Sanmina is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.