Learning and Development Partner – Instructional Designer Auckland Airport – Auckland airport, North Island
Our Operations Training & Standards Team are essential to ensuring that our operational teams at Auckland Airport (AKL), which include Security, Airfield, Landside Operations, Wildlife & Bird, Fire & Rescue, Front Line Customer Service staff, and Volunteers, are trained and ready to meet their deliverables.
This is a brand-new role to our team as we move into the eLearning realm, of which you will be the leader. We are looking for a Learning & Development Partner whose primary role will be Instructional Design focusing on the online delivery of eLearning to our Operations teams. This new skill set is being added to better serve our internal and third-party customers more effectively. eLearning and LMS administration of OTST courses will be the focus for the first 12 months in the role.
Once you've created some vital content that we need right now, you will teach your fellow Learning & Development Partners how to do it too. Therefore, coaching should be something you are open and happy to do. Knowledge is only powerful when it is shared.
Some of the exciting work that you will get to do…
Show our Customer Service team how to make everyone feel informed, heard, and cared for with in-person and online content.
Go behind the scenes training our teams how to triage communications, how to drive safely around the airfield, and…we have some 3D tools we want you to own.
Learn all the facets of how people check in and get themselves and their luggage safely onto a plane.
Be part of a team who train our Firefighters how to keep us safe.
Your key responsibilities are:
The delivery of training using best practice adult education principles, ensuring all content is delivered to cover regulatory and compliance requirements.
Develop, deliver, and continuously improve the AKL operational training including ensuring documented training plans and footprints are in place and kept up to date for all employees.
Empower our on-the-job trainers via Train the Trainer courses to ensure quality training is monitored throughout our workforce.
Training design is in synergy with other areas of the business to allow for maximum coverage across the operation (have a holistic view of training at AKL).
Capture training feedback to ensure 2-way feedback gives us constant information and opportunities to improve.
Owning and maintaining complete control of training documents and collateral including capturing attendance.
Perform any other accountabilities as reasonably assigned to the position from within the other functions of the Operations Training & Standards Team.
What you will bring to the role
At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our AKL values A ll In | Tatou tatou – How we feel, K now How | Kokiri Tahi – How we think, and L et's Go | Karawhiua – How we act.
To ensure your success in this role, you will need:
Degree Qualification in Social Sciences, Education, or Graphic Design will be highly valued as a nice to have.
A minimum of 3 years' experience working as a training facilitator.
Classroom Facilitation experience is essential, being a confident presenter who is comfortable training large groups.
5 years' experience creating eLearning modules is an essential skill; therefore, your work history and evidence of what you have produced on the job is one of the most essential qualifications for this role - we use Articulate Storyline and Rise.
Experience in Learning Management System administration – we currently use LITMOS is highly desirable but not a must have.
Video creation and editing skills – we currently use Camtasia.
Voice over experience is a nice to have; we know that our trainees like to see and hear our content.
Confidence in relationship building, gaining credibility quickly and possessing the personality to lead and influence others.
Leadership confidence with the ability to coach and provide feedback to senior managers and a mature conversationalist who knows how to talk professionally to all our stakeholders with confidence and respect.
Sound business writing and verbal communication skills, including well-developed presentation skills.
To love working in a team where 'knowledge sharing' and supporting is the baseline, and you take pride in leading others to have the amazing skills you possess.
About us
From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way.
We have ambitions to be a global hub and a comprehensive development programme to deliver this vision.
With so many moving parts to keep the airport precinct running, it's our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you'll share our ambition to be a great New Zealand business, and one that's making a strong contribution to the wellbeing of our communities and economy.
E mahi ana matou mo Aotearoa. We are working for New Zealand.
AKL is more than just a business. It's a truly unique place with an important role to play in New Zealand's recovery. Together we're its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment, and for the prosperity of Aotearoa. We're all about creating a sense of place where everyone can thrive, and one where others aspire to work. We're a diverse and inclusive workplace and welcome people from all walks of life.
Whiria te tangata. Our values weave us together. They're what we stand for, who we are, and how we act.
Apply today
If this role sounds like you, we'd love to hear from you. Apply online now.
Application deadline: End of day Friday, 8th November – Please note that applications will be reviewed continuously throughout the recruitment period, and appointments may be made before the official closing date of the advert.
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