Our Mico Hornby store is a busy commercial branch, providing trade solutions to a loyal trade customer base, including home builders and the local business sector. Mico New Zealand is a leading supplier of plumbing and bathroom products to the trade, retail and commercial sectors, with 70 branches and around 550 employees throughout New Zealand. About the role: An exciting Fixed Term role, covering a period of parental leave, where you'll join our busy but fun Hornby branch and enjoy the variety and opportunities of working with a close-knit, experienced team within a large organisation. Reporting to the Branch Manager, this is a permanent full-time position working Monday to Friday and every fourth rostered Saturday. This pivotal role plays an integral part in maximising sales opportunities, exceeding monthly targets and building long-term customer relationships. You will be assigned your own customer base and then be responsible for building relationships and liaising with them on a regular basis. Key to the role will be understanding their needs and providing professional solutions, receiving and quoting on large orders, ordering products to specific time frames for their projects and communicating delivery times and availability of products where required. A lot of scheduling and pulling together of information is required and this role is akin to a project management-style role. You will be juggling a number of tasks at any one time, along with problem solving, whilst ensuring everything operates smoothly and efficiently. To do this, you will need to think quickly on your feet, be extremely well organised and able to prioritise, be service-driven and solution-oriented. Your communication and time management skills with be paramount and, above all, customer service expertise will be paramount. About you: To shine in this role, you'll bring a customer-focused attitude and strong work ethic to the business. The ability to build rapport and relationships should be your strength and you'll be IT savvy too. Trade industry/plumbing knowledge and/or product experience would be hugely beneficial, but your attitude, personality, strong character and resilience is what really matters! You will be an engaging and adaptable individual, able to build rapport and effectively communicate at all levels, whilst being customer-centric and an awesome team player. What we can offer you: In return, we'll offer you a great competitive package, excellent opportunities for training and development, and a strong and support team environment. As Mico New Zealand is also part of Fletcher Building, there are great opportunities for career training and development, plus big-company benefits, such as an Employee Education Fund and an exciting and forward-thinking new Parental Leave Policy. Please note, a full pre-employment medical, including a drug test, will be required and you must currently be legally entitled to live and work permanently in New Zealand. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand. #J-18808-Ljbffr
