Our mission and where you fit in At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match! What might your days look like Our HR Advisors are committed to supporting a diverse client base and play a crucial role by ensuring their client's businesses meet HR and legal compliance. HR Advisors provide expert guidance and detailed Industrial Relations (IR) and/or Employment Relations (ER) advice to our clients via phone and email, on a variety of unique and complex HR related matters, workplace relations disputes and claims. HR Advisors build positive and collaborative relationships with external and internal stakeholders across multiple locations to promote trust and long lasting engagement. They also work and contribute to a high performing team culture that is supportive, efficient and effective. Responsibilities include: Provide accurate and technical IR/ER advice to our clients (ranging from HR Managers/ Business Owners/ Line Managers) on operational matters such as performance management, misconduct, termination, personal illness, discrimination/harassment, adverse actions, litigious proceedings, award interpretation, industrial disputes; as well as important policies and procedures. Complete compliance audits for clients including providing recommendation and interpretation on award coverage for the business and various employee roles; and recommendations on areas of improvement in their HR compliance. Raise complex and/or high-risk matters for assistance on advice with Senior Workplace Advisors or Team Leaders. This includes matters such as termination outside of probation, redundancies, serious misconduct, transfer of business, difficult award interpretation etc. Manage high volume calls and email enquiries providing each client with calm, professional and accurate support and advice. Deal with matters pragmatically, whilst providing accurate analysis of the various risks and outlining practical solutions for maintaining compliance. Contribute to our overall brand and client knowledge base by assisting in ongoing projects such as content creation for blogs, posts, webinars, update videos and client guides/summaries. Participant in on-going department projects for process improvements and awards summaries. Liaise with our legal team for more complex disputes, claims and investigations. Provide guidance to the sales and marketing team as needed to support the growth of the advisory product. Create and post current and topical knowledge base articles/blogs for our website and social media. Champion and assist with improvement initiatives within the HR Advisory team using problem solving tools. Responsible for ensuring advice is only given to authorised contacts in SalesForce (SF) and updating SF with any relevant changes to contacts. Also reflecting these changes in Zendesk and to the wider team. Ensure to maintain detailed and accurate records of advice including logging a Zendesk or Salesforce ticket with call notes, or emails to client. What Will You Bring 1-2 years experience at an HR Advisor level (or equivalent). Qualifications in HR, Law, Business or similar fields (preferable). Australian & New Zealand Employment Knowledge Strong ability to advise on Industrial Relations matters. Award interpretation is highly regarded. Good time management, attention to detail, and customer service skills. Excellent levels of written and verbal communication skills. Competent in managing and influencing stakeholders, whilst advising on a range of HR matters. Proficient in learning and using different softwares, systems, tools and technologies. Knowledge of Salesforce, Zendesk and Employment Hero is highly regarded! Customer focused and ability to build strong on-going relationships. Experience working collaboratively as part of a global and remote team environment. Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine. The EH Way The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: In short, you'll love working with us if: Revolutionising employment gets your heart racing. You thrive on the flexibility (and responsibility) of a remote-first business. Our values align, and shape how you show up every day. You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people. Plus, you'll get to enjoy a number of great perks, including: A generous budget for your home office. Cutting-edge tools and technology. Reward and recognition programs - because great work should be recognised and rewarded. Cashback offers and discounts on popular brands through our Swag app. Employee Share Option Program: be an owner of Employment Hero. Annual Global Gathering - so far we've been to Thailand, Vietnam and are excited to meet in Bali in September 2024. Are we a match? Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps. Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: