Craggy Range Winery – Havelock North, North IslandCraggy Range has an enviable reputation for quality, innovation and positioning in the New Zealand and Global wine market. The Giants Winery complex, located in Havelock North, is the home of Craggy Range where you will find a leading Cellar Door experience, an award-winning Restaurant and Luxury Accommodation.We are passionate about providing our customers the best experience we can, and we are looking to employ like-minded people who want to contribute to creating a world class site experience.Are you a people-oriented professional with a passion for creating unforgettable guest experiences? Do you thrive in dynamic team environments where organisation and attention to detail are key? We are seeking a Guest Experience Specialist to join our awesome team at the Giants Site and be the face of our renowned accommodation and hospitality offerings.As a Guest Experience Specialist, you will be the welcoming face of our site, ensuring every visitor experiences our exceptional hospitality. From managing accommodation bookings and restaurant reservations to preparing tailored itineraries for VIP guests, you will play a vital role in delivering personalised and memorable experiences. Your proactive approach will include handling check-ins and check-outs, working closely with our housekeeping team on troubleshooting guest issues, and identifying opportunities to upsell premium services. You will also respond to guest feedback promptly, maintaining our reputation for outstanding service.In addition to guest relations, you'll oversee key administrative and operational tasks, such as managing third-party accommodation booking platforms, maintaining relationships with travel agents, and optimising revenue through strategic offers. You'll keep our reception area organised and efficient while handling calls, emails, and mail with professionalism.What We're Looking ForExceptional Communication Skills: You're confident engaging with guests, team members, and external stakeholders.Strong Organisational Abilities: Multitasking is second nature, and no detail escapes your attention.Proactive Problem-Solver: You thrive on addressing challenges with creativity and professionalism.Tech Savvy: Familiarity with booking systems, CRM platforms, and data analysis tools is a plus.Hospitality Enthusiast: A passion for delivering exceptional guest experiences is a must.This role is a permanent position, ideally working Thursday to Monday, 9am to 6pm (days off would be Tuesday and Wednesday). This role would suit a hospitality professional looking to develop their career within guest relations and hospitality reservations.Why Join Us?Be part of a world-class team that values excellence and innovation in hospitality.Work in a stunning location and interact with guests from around the globe.Enjoy working in a collaborative and dynamic team environment.If this sounds like the perfect role for you, we'd love to hear from you! Applicants must have the legal right to work in NZ. Please provide your resume and a cover letter detailing your experience and passion for hospitality.
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