Are you ready to be part of something more than just a car brand? We are CUPRA – a contemporary embodiment of sportiness, innovation, and uniqueness. We're not just about vehicles; we're about redefining the standards of high performance and sophistication. And now, we're seeking a passionate Service Advisor to join our customer-centric team in Grey Lynn. At Giltrap CUPRA, excellence in customer service is our top priority. Every member of our team contributes to delivering a world-class experience for our customers. If you're passionate about your work and dedicated to achieving the best possible outcomes, we want you on our team. Responsibilities: Welcome customers and assist in scheduling service appointments Listen attentively to customer concerns and accurately document vehicle issues Liaise with technicians to ensure a comprehensive grasp of necessary repairs Provide customers with service and repair cost estimates Clearly explain repair recommendations and options to customers Keep customers updated on their vehicle's service progress Handle customer payments and process invoices Maintain precise records of service transactions and customer interactions Address customer inquiries and promptly resolve any issues or concerns Collaborate with the service team for efficient workflow and customer satisfaction Requirements: Passion for customer service and the automotive sector Outstanding customer service skills with a warm and approachable demeanour Exceptional communication and interpersonal skills Ability to multitask and prioritise tasks in a fast-paced environment Attention to detail with high accuracy in record keeping Valid driver's license with a clean driving record NZ residency or valid visa required What We Offer: A supportive and inclusive team culture Opportunities for future progression based on performance Training and development opportunities Giltrap care package and benefits About the Giltrap Group: We love cars, and we are about people. Across the Giltrap Group, we share a common vision to be the best at whatever we do. We believe this is done by working together, taking ownership to do the right thing, and going the extra mile every time. If you're ready to join a high-performing team and have what it takes to excel in this role, please send your application along with a current CV to Simoné Kuün at Join us in shaping the future of automotive excellence with Giltrap CUPRA! #J-18808-Ljbffr