We are looking for a General Manager, Store Operations Manager to lead our team at Gilmours Central in Palmerston NorthAt Gilmours, we are trying to provide excellent service, deliver on exactly what our customers need and be the trusted foodservice provider of NZ. We are looking for a strong leader to help us deliver on those promises via stores operational teams.The Role:Create, drive and deliver awesome customer experiences through processes and management of standards.Oversee all the Operational teams at Gilmours Central with 130+ staff!Grow the team performance by creating an awesome place to work and progress.Advise on the branch's long-term strategy and then execute it on a day-to-day basis.In a fast-paced environment – you'll connect with your people every day to drive the completion of customer orders to earn their loyalty and satisfaction!What's in it for you:The ability to drive something within a flexible and creative working environment – if there's a better way, get it done!Drive growth and control service operations on your terms – not corporate demands.Development - Each of our stores are individually owned and operated, and we can support you on your own journey to ownership.Live your best life, a supportive team and owner operator and chance to be a key figure in one of Foodstuffs fastest Banners.What are we looking for:An ability to listen, advise and come up with commercially savvy, customer driven solutions.Proven Leadership capability you can demonstrate, with the mixed roles of the team, it's not always easy.The ability to self-motivate and manage alongside the ability to balance multiple priorities.Someone who is well-organized and structured, yet able to deal with the unknown and make tough decisions to get the job done.Understand the commercial side of warehousing and grocery retailing and ultimately, think customer and team first!Manage all Operational departments including Buying, Inwards Goods, Merchandising, Stock/Price Integrity, Chilled, Frozen Foods, Butchery, Liquor, Produce, Checkouts, Health & Safety, Customer Service, Pick Pack, Transport, and even its extended depot in Taranaki.Staff recruitment, rostering, coaching, performance management and disciplinary procedures.Identify and improve department processes, planning and best practices.Lead the retail environment of our unique model and oversee the accurate completion and delivery of the hundreds of daily orders for our clients.Your teams operate 24 hours a day, 7 days a week – a successful person in the position would gravitate to the hours where their team needs them most.About Gilmours:Gilmours Central is based in Palmy, which is its parent base that covers a large area across the wider Manawatu all the way across to New Plymouth and everywhere in between. At Gilmours Central – our customers are Central to everything we do and we send out thousands of products to our customers and aim to ensure their businesses have what they need.You know New World, PAK'nSAVE, Four Square and Gilmours right? That's us! We are one of NZ's biggest companies, you just don't know it, because in true Kiwi style – we are humble about it (apart from right now maybe)!Many of our current and future Owners have worked within the Co-op for a number of years, and have gained valuable experience and mana along the way.Details on the pathway to ownership can be found below:Pathway to Ownership
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