General Manager

General Manager at Kenzzi This role will report to the founder of Kenzzi but will work collaboratively with nearly all internal teams marketing customer support and logistics The ideal candidate is someone who has the passion to be part of a gamechanging company and sees this position as a chance to succeed and grow into a larger role as the company continues to expand As the General Manager you will Optimize the customer experience In operations no matter what business factors create difficulties and challenges our job is to make sure the customer is delighted If you love beauty products but have been managing an independent mattress retail store just left off of the northern motorway this is probably not the job for you For the record we appreciate a quality mattress and value a good nights sleep Believe that the 7 words that kill a business are We have always done it like that Ensure the promises we make to our customers are 100 upheld Resolve the immediate problem but go back to find and holistically solve the root cause Coordinate with all inhouse and remote teams on marketing operations manufacturing logistics customer service and product development Lead At Kenzzi we believe our culture and core values are our biggest assets As leaders it s our job to make sure those principles are what drive decision making Exemplify confidence in leading a team to overcome obstacles under pressure in a constantly changing environment with little guidance Plan and organize ahead of changes keeping necessary parties and teams uptospeed as needed Foster an environment of innovation engagement inclusion and team building This role will be responsible for international logistics operations fulfillment HQ based operations of our in house team If you re the ideal candidate you Jump at the chance to develop strategies and implementation plans to improve and standardise all aspects of operations Nerd out over numbers calculating creating tracking and monitoring key point indicators are your bread and butter Systems wiz a plus Are comfortable with being a go to for guidance and support across the company especially in high stress situations Have a get it done team player attitude with a great sense of humor Ninja like multitasking skills 4 years of operational experience and 3 years of management Bachelors Degree