Department: NZ Personal Banking Customer Service OperationsLocation: WellingtonKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo te turanga - About the roleThe purpose of the role is to help minimise ANZ's Fraud losses by developing, monitoring and maintaining effective fraud detection and prevention strategies. To complement our team of highly capable technical fraud specialists, we are looking for a person with a very good understanding of fraud detection products and tools – but also someone who is operationally experienced in fraud analytics from a wider banking business perspective. Someone who is comfortable presenting strategies, abstract notions and trends as well as numeric data to banking business people and the wider community.Role Type: 12-month secondment / Fixed-term - Full-timeRole Location: Wellington / Te Whanganui-a-TaraKa aha to ra e kite ai? - What will your day look like?The Senior Fraud Analyst role is critical to making this happen and will include the following key accountabilities:Identify and drive the implementation of 'best practice' fraud detection techniquesActively monitor/manage the banks fraud detection tools to ensure timely action is taken to protect the bank and its customers from financial lossSupport the detection team's success by providing regular updates on key observations/knowledge of emerging fraud trendsSupport the delivery of technology projects and change programs across Personal/Cards and Customer Protection and represent Customer Protection as a SME/Fraud expertProvide comprehensive, value added, fraud reporting to senior stakeholders on a regular basisProvide ad-hoc fraud reporting to support technology projects and industry benchmarkingLiaise with other banks and service providers to keep ahead of what is happening in the fraud worldOu Pukenga? - What will you bring?To grow and be successful in this role, you will ideally bring the following:Specialist fraud knowledge or previous MIS experience in a BA roleUnderstanding of banking industry processes and operationsOperational understanding of Fraud Detection or other Risk-based decision systemsAn understanding of SQL, MS ToolsDemonstrated competency in analysing and evaluating data to determine anomalies and patternsExceptional interpersonal skills with the confidence and ability to present to Senior Leaders of ANZ and external partiesImpeccable oral and written presentation skillsThe ability to relay technical information and results in a clear, easy to understand manner to a non-technical audiencePreferably a post graduate qualification in a related field of study (Statistics/ Mathematics)You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.He aha te take e uru ai koe ki a matou? - So, why join us?From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi. This includes increasing representation of Maori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.To find out more about working at ANZ visit https://www.anz.co.nz/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 79596.
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