Hotel Grand Chancellor – Wellington Central, North Island The James Cook Hotel Grand Chancellor is one of Wellington's most well-known hotels. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia, and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations, and outstanding conference and meeting facilities. James Cook Hotel Grand Chancellor is home to Whitby's Restaurant and Bar, which is well known for its superb a la carte and buffet menu. We also operate a smaller, more intimate restaurant, Sojourn Café and Bar, a 24-hour room service menu available for guests staying in one of our 269 guest rooms, and the Harbour Lounge on our 26th floor. We are looking for experienced hospitality professionals to join our highly successful Food & Beverage team in Whitby's Restaurant, Sojourn Café & Bar, Room Service, and the Harbour Lounge. The successful candidate will have the ability to work in all of these Food & Beverage outlets. The part-time position will provide approximately 20 – 25 hours per week, with starting times predominantly at 6.30am, 7.00am, 4.00pm, 5.00pm, and 6.00pm. Candidates must be available for a 7-day rotating roster, including weekends. The ideal candidate for this role will: Be passionate about Food & Beverage Provide exceptional customer service and have a friendly & outgoing personality Be self-motivated, a self-starter, and able to thrive in a busy environment Be enthusiastic to learn barista, bartending, buffet, room service, and a la carte service Have the ability to work independently and as part of a team Be willing to learn, take initiative, and possess problem-solving techniques Be good at upselling and have cash handling skills Have the ability to multi-task and adapt to a busy environment Have the desire to always put the customers' needs above all else Have previous Food & Beverage experience (advantageous, but full training will be provided) The position will include, but is not limited to: Familiarity with food and beverage menus, products, and current and upcoming promotions and prices Upselling by offering additional items such as bread, fries, salads, liqueurs, and wines when appropriate Ensuring accurate and hotel cash handling procedures are followed Ensuring tables are set correctly and buffet stations are adequately stocked Anticipating guests' needs and acting accordingly What we offer our employees: Accommodation discounts at Grand Chancellor hotels in New Zealand and Australia Food & Beverage discounts at our Wellington property Reward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programme Free duty meals in the staff café Uniform provided and laundered Social club If you are passionate about being in the Hospitality Industry and want to work for one of Wellington's most well-known hotels, apply online now! #J-18808-Ljbffr