Southern Lakes Helicopters – Kerikeri, North Island
Position: Flight Operations Team Member
Location: Southern Lakes Helicopters Ltd, Southland
Salary: $50,000 – $60,000 per year
The essence of what we do is focused on quality, passion, and experience. We are proud of our team at Southern Lakes Helicopters and being a family-owned and operated business.
We are based in Te Anau and Mt Cook and provide a variety of helicopter services such as scenic flights, commercial operations, search and rescue, and assisting with scientific research, both within New Zealand and internationally for more than 40 years.
Role Overview: We are looking for an enthusiastic Flight Operations Team Member to join our Te Anau base. You will share responsibility for being one of the friendly faces giving our clients the best experience possible. This role requires you to live within the Te Anau basin.
You will be a key and valued member of our Southern Lakes Helicopters team, reporting to the Te Anau Manager, with the full support of our Te Anau base behind you. You should be flexible and dynamic to the changing environment of our Te Anau base operations, with a strong focus on customer service.
We are committed to investing in the right person for our team and will offer to upskill you in areas of technical skills, soft skills, and personal development.
Minimum Requirements:
New Zealand citizen or permanent resident.
Willingness and great attitude to operate as a team player.
Excellent customer service skills.
Desirable Experience:
Previous experience in a similar role.
General aviation interest.
Knowledge and passion for Te Anau and Fiordland.
Responsibilities:
Welcoming clients, explaining our Te Anau experiences, and taking payments.
Invoicing through our aviation programme and importing into our accounting system.
Creative logistics planning of flights.
Conducting safety briefings and assisting with loading/unloading of passengers and gear.
Pre-flight preparations, flight following, and radio calls.
Creating and managing client and agent bookings.
General office duties to help keep our base organised and prepared.
Maintaining accurate and complete daily and monthly operational records.
Working alongside our Mt Cook base to collectively achieve our Company vision and goals.
Desired Attributes:
Positive, proactive, and problem-solving attitude.
Team player with a collaborative approach within a small team.
Excellent planning, organising, and communication skills.
Well-developed computer and IT skills.
Attention to detail and ensuring accuracy with quotes, bookings, and invoicing.
Adaptable to changing operational demands.
We offer an opportunity to be part of a dynamic team based in a unique environment with incredible office views and an attractive salary package.
The role requires flexibility with weather changes. We operate 7 days a week, and the roster will include public holidays and weekends. Occasionally, the opportunity may arise to travel to beautiful Mt Cook to assist our team at our second base.
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