Req ID: 80642
Department: NZ Personal Banking Branch Network
Division: New Zealand
Location: Te Kuiti
Ko Matou – About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they're buying a home, building a business or saving for things big or small.
Mo te turanga - About the role
As a Service Consultant in our Personal Banking portfolio you'll play a key role in providing exceptional customer experience through quality interactions that meet customers' financial transaction needs at the first point of contact and identify whether any other needs are required which are then referred off to the appropriate sales channel.
Key Responsibilities:
Deliver high quality customer interactions, demonstrating ANZ service standards.
Process customer transactions efficiently and accurately while gaining knowledge of customers.
Establish good working relationships and contribute effectively as part of a team.
Undertake cash management requirements in line with bank processes and policies.
Maintain compliance with ANZ and branch policies and procedures.
Role location: Te Kuiti
Role type: Permanent, Part-time
Work Schedule: Tuesday- Thursday 10am-1pm
Ka aha to ra e kite ai? - What will your day look like?
As a Face-to-Face Service Consultant, you will:
Provide customers with a seamless branch experience across transaction activities and needs-based conversations.
Provide exceptional customer experience through quality interactions.
Undertake cash management requirements accurately and efficiently.
Work collaboratively with colleagues.
Identify products that may benefit customers and refer them accordingly.
Ou Pukenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong customer focus.
Excellent communication skills both written and oral.
Sound understanding of compliance.
A positive attitude with a growth mindset.
You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
He aha te take e uru ai koe ki a matou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs of our increasingly diverse workforce.
Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
You can apply for this role by visiting ANZ Careers and searching for reference number 80642.
Te Ra Otinga - Job Posting End Date: 28/11/2024 , 11.59pm, NZT
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