Experience Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

Mo tenei turanga mahi | About the role You'll be working on site with our client – one of the largest globally recognised tech brands! The Experience Ambassador will be based on reception and assist the Workplace Manager and Guest Experience Lead with operational activities in front of house, and a major part of the role is booking and managing office events and functions.

This is a dynamic role and no two days are the same. This is not a typical front of house role, you will be helping out throughout the office, assisting in events and providing a strong front of house service to all staff and clients.

Here's a snapshot of what will keep you busy:
Greeting clients and providing an excellent customer service: name badges, offering tea & coffee, escorting to meeting room
Assist the Guest Experience Lead with general admin tasks on reception
Build and develop effective client/stakeholder relationships across multiple levels of the organisation
Manage access badges
Stocktake of current stock and ordering new stock
Ensure kitchen is kept tidy and there is enough items
Manage the meeting rooms
Work alongside the Experience Ambassador and PA's to manage events for the Auckland office, as well as liaising with Wellington Concierge for NZ wide events
Manage hardware assets as they arrive / keep track of the records whilst working alongside IT

Nga pumanawatanga ou | What you will bring This is a perfect role for someone coming from hospitality, retail or any other customer service/administration based role who is comfortable working in a fast paced environment and facing customers. To be successful you will be a strong communicator, self-motivated and able to adapt to rapidly changing situations.
Proactive with a keen eye for detail.
The ability to balance multiple priorities.
Possess a can do attitude with proven ability to build and maintain relationships.
A strategic thinker who is capable of dealing with ambiguity and solve complex problems effectively.

Nou te rourou | What's in it for you Leverage global resources and expertise
Dedicated mentoring programs and global L&D offering to grow your career
Holistic wellness programme to support your overall wellbeing
An active DE&I Committee with an inclusive workplace culture, regardless of gender, ethnicity, age or experience.

Mo matou | What we're about JLL is a global leader in helping clients envision where people live, work, play, shop, and eat; we're all about shaping the future of real estate for a better world!

We see a Brighter Way forward not only for our clients and communities but, most importantly, our people. Having received the Advanced GenderTick Accreditation earlier this year and recently being named the finalist for the 2024 HRNZ Diversity, Equity & Inclusion Award, we continue to offer industry-leading employee experience and growth opportunities through our shared behaviours:
Be Present – physically, mentally, and with vulnerability
Smile on Your Dial – positive energy and mindset
Give Time – nothing valuable can be lost by taking time
Honour Our Potential – unity is strength, and the cooperation of many minds makes us better
Seek Your Heat – provide space for others to grow and be open to providing and receiving feedback
Never Above, Always Beside – talent will get you in the door, but character will keep you in the room

Tono mai, apply today! If you are keen to explore where JLL can take you in the Commercial Property Industry, apply today, quoting job reference number REQ395501.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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