BELIEVE IN BETTER
Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA, we've started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives but to better the communities and environments we live in, encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
The opportunity :
We have a 3-month fixed-term contract available within our Existing Business department. We're looking for someone who thrives in a customer-centric role. You will focus on delivering superior administration support, making changes to existing policies.
You will be a point of contact for existing business decisions and escalations, as well as proactively managing their cases. This is a crucial role where top-class customer service and knowledge are required.
Key responsibilities include :
Carrying out changes to existing policies, following the documented business processes while ensuring a high level of accuracy and quality.
Ensuring all mail is maintained within the given service level agreement.
Providing clear and concise information and processing requests in a timely manner.
Identifying opportunities for process improvements.
Taking part in testing and operational meetings where required to support process development and training.
Working with your colleagues to help each other out and collaborate during busy times.
Ideally, you'll bring :
Experience in a customer-focused and service-orientated environment.
Strong computer literacy.
Excellent verbal and written communication skills as you'll be working with internal stakeholders along with external customers and advisors.
Exceptional organisational skills where you can demonstrate a strong ability to prioritise and be proactive and self-motivated.
High motivation to develop and learn.
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering opportunities to grow within the business through internal mobility, competitive employee benefits that include an extra day of leave each quarter to recharge, a supportive and inclusive workplace, and flexible working arrangements.
If you believe in better, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities, and industries and we are happy to discuss any reasonable adjustments that you require.
We are a 2024 Circle Back Initiative Employer and we commit to respond to every applicant.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the Apply button. No emailed applications accepted. For general enquiries only, contact:
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