**Job Title:** Customer Support Specialist **Company:** Jones Financial **Location:** Auckland, Auckland, NZ **Job Type:** Full-Time **Seniority:** Entry Level **Years of Experience:** 1 --- ### Job Description Jones Financial is seeking an enthusiastic and dedicated **Customer Support Specialist** to join our vibrant team in Auckland. This entry-level role is ideal for individuals who possess a strong sense of independence and a hardworking attitude. You will be the first point of contact for our clients, ensuring their questions and concerns are addressed promptly and effectively. Your contributions will help us uphold our commitment to exceptional customer service and enhance our clients' financial experiences. ### Responsibilities - **Customer Interaction:** Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide clear and accurate information regarding our financial products and services. - **Issue Resolution:** Identify and resolve customer issues efficiently, ensuring the highest level of satisfaction. Follow up with customers to confirm that their concerns have been addressed satisfactorily. - **Documentation:** Maintain accurate records of customer interactions and transactions, documenting any issues and solutions provided. This includes updating customer accounts in our CRM system. - **Collaboration with Teams:** Work closely with other departments, including sales, product development, and technical support, to ensure consistent communication and resolve complex customer inquiries. - **Feedback Collection:** Gather customer feedback and insights to help improve our service offerings. Communicate findings to management for continuous improvement. - **Knowledge Sharing:** Stay updated on our product offerings, policies, and industry trends to provide informed support. Share knowledge and best practices with team members to enhance the overall effectiveness of the customer support team. - **Reporting:** Assist in preparing regular reports on customer inquiries, complaints, and resolutions for management. Analyze data to identify patterns and propose enhancements. ### Requirements - **Experience:** Minimum of 1 year of experience in customer support or a similar role in the financial sector. - **Education:** High school diploma or equivalent; degree in business, finance, or relevant field is preferable. - **Soft Skills:** - **Planning:** Ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment. - **Communication:** Strong verbal and written communication skills to interact with customers and team members clearly and professionally. - **Personality Traits:** - **Independent:** Capable of working autonomously and taking initiative in managing tasks and solving problems. - **Hardworking:** A diligent work ethic with a proactive approach to customer service and a commitment to exceeding expectations. ### Benefits - Free accommodation during employment tenure - Comprehensive medical coverage - Disability insurance ### Working Environment At Jones Financial, we believe in creating a joyful and vibrant work environment where team members feel motivated and valued. You will be part of a dynamic team that fosters collaboration, encourages personal growth, and celebrates success. ### Application Deadline Please submit your application by **October 29, 2024**. We are looking forward to finding the right candidate to join our team at Jones Financial! ### Equal Opportunity Statement Jones Financial is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.