Customer Services Team Leader - (Phone based)
Mangere Bridge, Auckland
OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce, industrial and grocery sectors.
We're on the look-out for a new Customer Services Team Leader to manage our team of three; based at our Corrugated Case business in Mangere Bridge, Auckland. Oji Fibre Solutions are providers of innovative and high-quality cardboard packaging to the dairy, horticulture, industrial, beverage and food sectors.
Reporting to the Northern Sales Manager, this critical role requires strong leadership skills and experience managing a team in customer service, ideally from a manufacturing environment. Experience working within a busy manufacturing, packaging, print or FMCG environment is a must.
What we need:
An organised person, capable of multitasking and a superstar at prioritising
The ability to think on your feet, whilst working in a busy environment
Outstanding written and verbal communication skills
Quick learner who enjoys problem-solving and has strong analytical skills
Accountable for your clients and skilled in self-management of day-to-day workload
3+ years leadership/team leader experience within a client services role; ideally within packaging, print or manufacturing environment
Computer literate in Microsoft Office, Excel with exposure to industry specific, Kiwiplan advantageous
What you will be doing:
Leading the Auckland based Customer Service Team of three
Liaising with clients from the initial enquiry, quotation & ordering stage, right through to the delivery of the product
Managing our high-profile client enquiries and being the driver to create solutions for them
Managing stock levels of finished goods for key customers
Working closely with the production, planning and distribution teams to meet our customers supply needs
Data entry – Quotes/Orders
Monthly reporting
Focus on continuous improvement
What we offer:
Opportunity to join a global player in the packaging industry
Busy and varied role that challenges you
Work hours: 40 hours per week, Monday – Friday onsite
Competitive salary
Excellent staff benefits including superannuation, medical insurance, life and income protection insurance
Secure car parking onsite
Apply now with a cover letter that explains why you should be our newest Team Leader.
In accordance with Company Policy the successful candidate may be required to undergo a pre-employment medical examination, drug test, police check and credit check. Oji Fibre Solutions will meet these expenses.
We don't always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early. You must be legally entitled to work in NZ to be eligible.
No agency CVs please.
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