Customer Services Representative - Sector Ops Te Whatu Ora - National Office Contribute to transforming the future of health in this Customer Service Representative rolePermanent full-time role, based in Manawatu-WhanganuiFlexible working, to balance your workplace and lifestyleJoin Health NZ - Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it…Te whiwhinga mahi | The OpportunityThe Sector Operations Team is central to the funding of Health services in Aotearoa. Spread across three locations, our people come from a wide range of backgrounds, but all have great customer service in common.As a Customer Service Representative, you will be our community member's first impression when they contact Health NZ - Te Whatu Ora for support around health payments. You will answer queries from the public and Health Practitioners. You will turn up each day to deliver a consistent and positive experience for our community.You will be part of a team of professionals who will help you to be the best you can be. At the end of each day, you'll go home knowing you've made a genuine difference to our community. This role is a great introduction to the wider Health Sector for those interested in a career in health.Delivering an exceptional service for our community is key for us; we want people who have a real passion for making a difference! You will be an active listener who can pick out the key details that will help someone in an interaction. Understanding of basic financial concepts is a bonus, but we can assist you to develop on the job. Most importantly you are a great communicator who is confident with people from all walks of life.An understanding of the significance of and obligations under Te Tiriti o Waitangi, including how to apply Te Tiriti principles in a meaningful way in your roleCompetency with te ao Maori, tikanga, and te reo Maori or a willingness to learn and growSome customer service experienceA commitment to being a good Te Tiriti partner in all your actions. This includes an understanding of the significance of and obligations under Te Tiriti o Waitangi, and the ability to apply Te Tiriti principles in a meaningful way in this roleCompetency with te ao Maori, tikanga, and te reo Maori or a commitment to starting your journey and taking ownership of your learning and growthKo te mahi e tika ana mo te ao hurihuri nei |Work that suits today's ever -changing worldHealth NZ - Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we are happy to discuss 'work from where you are' arrangements. We want our national teams to be made up of diverse people from across the motu, just like our health system.Our name, Te Whatu Ora, means 'the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.At Health NZ - Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whanau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Maori and ensures greater access, experience and outcomes for those traditionally not well served by the system - Maori, Pacific and Disabled People.When you join us, you become part of transforming the health system. This is a once in a life-time change, that will touch the lives of everyone in New Zealand l Aotearoa, and future generations. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whanau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.We particularly welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.Me pehea te tuku tono | How to applyTo view the position description and/or apply for the role (by submitting your cover letter and CV), please click "APPLY NOW." For tracking and reporting purposes, all applications must be submitted through our online career portal. If you have any questions about the role, please feel free to contact Belinda Peddie at ****** Report this job advert Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr
