Leading Manufacturer in New Zealand
Be part of a dynamic and fast-paced store and Customer Service team
Ongoing career opportunities with a values-based organisation
ABOUT STRATCO
Stratco is a privately owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.
An exciting opportunity has become available for a Customer Service Representative to work within our retail showroom in Hastings. As a motivated customer service/sales professional who has a strong work ethic and an enthusiastic attitude, your primary focus will be to build customer relationships over the phone, online and face to face. A primary focus is owning the "front of house" of our Hastings showroom and ensuring that every customer has an exceptional experience when they come into the showroom or phone in. Broadly, in this terrific role, your responsibilities will include:
Customer interaction and relationship building in person, email and over the phone
Utilising your natural abilities to provide solutions to customers
Collaborate and support team members, other business areas and projects as required
Commitment to continual growth, learning and training
ABOUT YOU
A passion to deliver outstanding customer service
Proven ability to provide solutions and sales to meet customer's needs
Highly organised with the ability to work in a fast-paced environment
Excellent communication skills with the ability to liaise across all levels of the business
Whilst not essential, experience gained in a trade/industrial/technical retail or customer service environment is advantageous
An eye for detail with strong administration and data entry skills
OUR PHILOSOPHY
Whilst manufacturing is our foundation, our team is our future. Stratco recognises and champions diversity as a cornerstone of our current and future success. We know through experience that diverse perspectives and backgrounds foster a more creative and productive work environment. Enabling a culture of equality is not only the right thing to do but also the smartest choice. Our approach to diversity is quite simple – it centres on embracing everyone.
Stratco places a concerted effort to elevate the representation and influence of women within our organization.
APPLICATION PROCESS
If this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.
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