In this team, you will get the opportunity to kick start your career in a fast-paced, team environment, supporting people across Aotearoa and further afield. As life goes back to normal with the reopening of NZ's borders, this team will be at the forefront of these changes to our new reality. There is plenty of knowledge to be gained too as you assist with inquiries over the phone and email, and deepen your understanding of Government processes. In-depth training will be provided, as well as ongoing opportunities for further development and progression, making this more than just a short term opportunity... this will allow you to start building a solid foundation of skills to further your career in a unique, professional, customer service environment.
The Role
4 month contract
Early December start date
Full time - 37.5 - 40 hours per week
Monday - Friday, 8 hour shifts between 8am to 10PM (non-negotiable)
Auckland CBD based role
$31.14ph + 8% holiday pay
Must be New Zealand Permanent Resident or Citizen
In this Customer Service Representative role you will be:
Delivering a high standard of customer service
Providing resolution and information via phone and email to the public
Responding to queries in a timely and professional manner
Performing administrative tasks effectively and efficiently
About You
We are looking for candidates with:
Natural customer centric approach to their work
Strong communication skills, both written and verbal
Ability to analyse and relay complex information in a clear, concise manner
Confidence in navigating computer systems
Empathetic listening skills when dealing with sensitive/emotive circumstances
Resilience and ability to work in fast-paced environment
Next Steps
If you are interested, don't hesitate to apply as the start date is fast approaching.
PLEASE NOTE:
Must be permanent resident or NZ Citizen
Only applicants with a clear criminal history will be considered.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
Customer Service, Call Centre, Communication
Qualifications
None Required
Education
Secondary School/High School
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