Customer Service Officer - Multiskilled (Contact Centre) Working at FNDC is an awesome responsibility and privilege. Our employees are critical to our mission, no matter their role. Our Values guide how we do our job and keep us passionate about creating great places and supporting our people.
Te wero – The Challenge
Due to advancements within our organisation, we have vacancies in our Contact Centre team. If you are someone who loves talking to people and thrives in an environment of constant variety, challenge, and supporting customers to get their queries answered – this is the role for you! There are three permanent part-time roles in a fast-paced and varied team on offer: 2 x 20-hour per week roles and 1 x 32-hour per week role, which include weekend hours.
This position is mainly based in Kaikohe and districts, with opportunities to experience hybrid working arrangements.
This role requires the ability to look after customers through a variety of channels e.g. phones, face-to-face, email, and phone.
You will be providing prompt, courteous, and high-quality assistance to internal and external customers. Full training will be provided.
We strive to provide an excellent customer journey for our customers, so if you can provide exceptional customer service, then we need to meet you!
I a koe - About You
Experience working in customer service-focused environments is desired.
You are passionate about delivering outstanding customer service for people in face-to-face environments.
You are proactive, take ownership of challenges, and are known for your attention to detail.
You love variety in your work and helping people to solve issues.
You enjoy being part of a team, working collaboratively, and can develop positive working relationships.
You have strong verbal and written communication skills.
Ta matou aroha – What we Offer
Far North District Council is a progressive and growing Council filled with like-minded people who love what they do and are committed to providing superior services to residents in their community. The salary for this position is Grade 10 within Council's salary structure ($50,546 - $59,466) , plus Kiwi Saver.
You will be given all the tools of the trade you need to hit the ground running, including a professional development plan to ensure your ongoing growth and success within the organisation.
So, are you a people person who believes in customer service excellence? Positions like this don't come along often, so don't wait - apply now!
Creating Great Places, Supporting our People.
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