Customer Service Facilitator (Contact Centre)Customer Experience - Palmerston North, Manawatu
If you live and breathe the Enabling Good Lives principles, love helping people, and are passionate about working with the disability community, we want you to join us in our busy Contact Centre team.
He mahi mau? - Why is this role for you?Profit for purpose: You'll work in a role with strong purpose to enable good lives, where you can make a real difference for New Zealand. You'll join a company which focuses on helping our customers first and foremost.Flexible work-life balance: Our aim is to support a healthy balance between work and personal life.So much opportunity: We were established 50 years ago and hold over $260+ million in contracts with the potential to touch the lives of nearly every New Zealander.Enjoy where you work: We foster a positive and friendly culture, where we invest in our people, and provide a safe and inclusive workplace.As a Customer Service Facilitator in the Contact Centre, you will perform a range of processes for our customers through phone, email, and our CRM system. These include organizing collections of equipment for our customers and assisting assessors and occupational therapists with their needs.
Minimum RequirementsOur ideal candidate for the Customer Service Facilitator role will have experience working in a contact centre, and:
Be punctual and reliable with a strong work ethic.Have experience in a customer-facing environment.Have proficient typing and communication skills.Be self-motivated with a 'can do' attitude.Be ready and willing to learn a range of tasks for both ACC and Health New Zealand.Be able to work alongside others in an open plan flexi-desk environment.This is a full-time, fixed-term role available for 10 months, covering an internal secondment for maternity leave, commencing early January 2025 and based at Enable New Zealand's head office in Palmerston North.
Ko wai matou - Who we areEnable New Zealand is one of the largest providers of support services in Aotearoa New Zealand across the health, rehabilitation, and disability sectors. We provide equipment, housing, and vehicle modifications and hold regional and national contracts with Whaikaha – Ministry of Disabled People, the Ministry of Health, ACC, and Health New Zealand – Te Whatu Ora.
At Enable New Zealand, we care about making a difference to disabled people and their whanau and working together as a team.
IMPORTANT: You must be a NZ Resident or hold a valid NZ work visa to apply.
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