Customer Experience Officer

Details of the offer

Are you someone who wants to make a difference in the Rangitikei community?
Your role will involve helping our customers and community members to provide them with the information, resources, and services required to meet their needs.
As the first point of contact for our Council, we expect you to delight our customers/community members by demonstrating some Rangitikei charm!
You're friendly, energetic, with a can-do attitude and are able to think on your feet! You also have a true passion for service quality.
This is a permanent part-time position (30 hours per week) based in Marton.
Au ake mahi| What you will do Lead from the front and be accountable for all customer queries within agreed timeframes.
Add value to customer interactions by understanding, respecting, and assessing their needs.
Maintain a high level of understanding and knowledge of Council's role and functions and keep up to date with all events, meetings, and news.
Be confident having conversations regarding difficult topics while providing empathy.
Nga tohu me nga wheako| What you will bring High level of interpersonal skills.
Ability to demonstrate and apply the organisational values to every interaction.
Thorough understanding and advocacy for the principles of customer first.
Strong computer skills including both literacy and competency in the Microsoft Office suite of programmes (particularly Word and Excel).
Application Process Please see Council's website for a copy of the Job description.
Applications must be made either online at www.rangitikei.govt.nz or by visiting our Council Main Office in Marton.
The closing date for this role is 5.00 pm on Sunday 1 December 2024.
At Rangitikei District Council, we believe in bringing together thoughts, perspectives, and expression from all kinds of backgrounds. Our team strives to create a space and culture where you feel like you belong. We also believe in a balance between work and play that allows you to enjoy life.
We are driven by our values. Our smaller structure means when you join RDC you can make a real difference. Our close-knit team has an impact on one another and the local community every day.
The Rangitikei District Council is an Equal Employment Opportunity employer, we welcome and support people of all gender identities, ages, ethnicities, sexual orientations, religions, and those with disabilities or are neurodiverse.

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Nominal Salary: To be agreed

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