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Customer Coordinator

Details of the offer

Presco Group are a proudly family-owned company excelling in everything we do, especially when it comes to customer service. Our Presco Hire, Hawera branch is on the lookout for a Customer Coordinator.

In this role, you very much wear the hat of a salesman. Even though the role is office based, it is very sales focused. This is not an entry level role, but rather one that requires a deep understanding in dealing with customer enquiries, challenges and constantly looking for areas to up sell. The role has a variety of administrative and dispatch communications, along with responding to a high volume of customer inquiries via phone and email. We take pride in delivering prompt and efficient service, so we're looking for someone who shares our commitment to putting customers first.

While primarily behind a desk, we are looking for someone who is willing to get their hands dirty, whether that's stepping out and assisting customers in the yard or making equipment deliveries if needed. Therefore, a knowledge of equipment and confidence in driving and making deliveries would be advantageous.

About the Role: Based at our Hawera office, this position is Monday to Friday 7am-5pm. There may be the occasional need to take calls out of hours, but this is rare.

Our focus is on providing exceptional customer service with a positive, "can-do" attitude. Your main responsibility will be to support and encourage the sales team to ensure our customers receive the best possible experience, always going above and beyond their expectations. Accuracy and great computer skills are a must, in partnership with a fantastic service mindset.

Key Responsibilities: Give support to the Customer Service and Sales team.
Manage the necessary reports for management.
Ensure the End of Month rollover (invoicing) is completed efficiently and on time.
Address customer inquiries via phone and email, offering solutions with a friendly and professional attitude.
Schedule equipment deliveries to be on time and delivered to sites nationwide.
Collaborate with our operations and sales team.
Support and ensure compliance with Health and Safety procedures.
Enter data accurately and efficiently.
Perform daily, weekly, and monthly administrative tasks.

About You: You have excellent self-management skills and take a systematic approach to managing workloads.
You thrive in a busy environment and enjoy interacting with customers over the phone, resolving queries with patience and a customer-first mindset.
You're always looking for ways to improve customer service and ensure the best outcomes for everyone.
Strong organisational skills, attention to detail, and a natural affinity for creating order are second nature to you.
You are a true team player, encouraging your team to work together and contribute positively to the team dynamic.
You're comfortable with technology, including intermediate proficiency in Excel, Word, Outlook, and MS Teams.
Have a strong practical understanding of equipment, particularly the range we supply.

Why Work with Us? We challenge the status quo in the rental industry, with a goal to become Taranaki's most dominant rental supplier in general hire. We are an enthusiastic bunch, and always looking at ways to train, better and promote our staff. The opportunity is what you make it.

About Presco: Presco Hire is a well-respected and long serving business with branches located in Hawera and New Plymouth. We have a great team and encourage our staff to be the best they can with vocational and personal training opportunities (both in-house and external). Presco Hire is part of the larger Presco brand including Presco Environmental.

P: Positive Team Player
R: Respect and Appreciation shown to all
E: Effective Communication
S: Safe Home Everyday
C: Customer is Key
O: Opportunity shown through Continuous Improvement

Please contact Amy Prestidge QHSE Coordinator & HR Support to find out more or apply below: Applicants for this position should have NZ residency or a valid NZ work visa. mailto:******
Apply now for this role or get more information by contacting Amy Prestidge.

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Nominal Salary: To be agreed

Job Function:

Requirements

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